Michelle Langston
Mount Ephraim
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
TMSR
Police and Fire Federal Credit Union
09.2024 - 06.2025
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Elite Crew Leader
Shields Business Solutions
08.2023 - 08.2024
- ATM Replenishment and Settlements
- Deliver and pick up cash and coin from banks and small business customers
- As a crew leader I was responsible for the safety of both myself and my driver as well as all cash and coin on my truck.
- Led team in daily operations, ensuring adherence to safety protocols and procedures.
Security Officer
Security, Born to Protect
08.2022 - 08.2023
- Monitored premises to ensure safety and security of personnel and property.
- Responded swiftly to incidents, coordinating with law enforcement and emergency services as needed.
- Implemented access control measures to safeguard restricted areas effectively.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Direct Support Staff
Merakey
07.2021 - 08.2022
- Support Clients with their daily needs
- Take clients out during the day for shopping need or doctor appointments
- Give clients their daily medications
- Keep close relationship with other house staff to help ensure client’s medications are in order and doctor appointments are kept
Personal Banker 1
Wells Fargo Bank-New Jersey
06.2012 - 06.2021
- Provide recommendations and details pertaining to banking services and products based on the client’s needs.
- Manage client bank accounts and oversee transactions.
- Present and sell banking services and products to existing and prospective clients including credit cards, mortgage accounts, investment referrals, and insurance.
- Process home equity line of credit and personal loan applications.
- Provide oversight and support to Bank Teller service when necessary as well as train new bank tellers.
- Maintain incoming and outgoing cash records and handle daily reconciliation of payments.
Teller Banking Supervisor
PNC Bank-New Jersey
03.2011 - 06.2012
- Supervise a teller line of 4 employees to endure accurate and efficient operation.
- Provide instruction and guidance to employees to enhance customer referral goals.
- Ensure all procedures and regulations pertaining to teller transactions are consistently followed.
- Verify daily cash balances and transactions and manage operations.
- Serve as a bank representative for community events, market and explain services potential clients.
- Provide customer service and support to customer’s which includes, answering questions, resolving issues, handling customer complaints, and explaining banking services.
- Maintain appropriate staffing level required for the daily function of the bank.
- Support management in monitoring the financial performance and operation of the bank.
Education
Major - Business Management(Concentration in Finanance)
Strayer University
01.2019
Major - Businees Management
Virginia State University
01.2005
High School Diploma - undefined
Performing Arts High School
01.2004
Skills
- Proficient in Microsoft Suits and office software
- Organization and time management
- Strong ability to multi-task
- Data entry and typing-WPM-75
- Great attention to detail
- Customer service
Timeline
TMSR
Police and Fire Federal Credit Union
09.2024 - 06.2025
Elite Crew Leader
Shields Business Solutions
08.2023 - 08.2024
Security Officer
Security, Born to Protect
08.2022 - 08.2023
Direct Support Staff
Merakey
07.2021 - 08.2022
Personal Banker 1
Wells Fargo Bank-New Jersey
06.2012 - 06.2021
Teller Banking Supervisor
PNC Bank-New Jersey
03.2011 - 06.2012
Major - Businees Management
Virginia State University
High School Diploma - undefined
Performing Arts High School
Major - Business Management(Concentration in Finanance)
Strayer University
Awards
Managed three investment referrals while operating a high paced teller line. I provided insight and product information to customers which lead to opening new investment accounts., Maintained an optimum score level in the annual customer rating survey., 2017-Community service award., 2016, 2017, and 2018-Star recognitions in for Team leader, Business banking advocate, Customer service, and Team building.
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