Michelle Lannon

High-energy Administrative & Business Operations Specialist with experience spanning diverse industries, including higher education, finance, IT, and health care. Balances tenacious, meticulous dedication to problem solving with exceptional emotional intelligence and a warm, approachable communication style. Brings trial-tested ability to navigate high-pressure, ambiguous situations with integrity, diplomacy, and humor. Leaves no stone unturned in supporting leadership teams, employees, and customers.

Conflict Resolution & De-Escalation: Applies polished communication skills and grace under fire to smooth over conflicts, build and repair relationships, and serve as a bridge among leadership teams, staff, and customers. Prevented loss of 30+ student accounts via rapid resolution of student complaints.

Human Resources: Proven ability to coordinate new employee recruiting, onboarding, and training in fast-paced, dynamic work environments. Long track record creating processes and incentives that drive team confidence, efficiency, and morale.

Adaptable and focused substitute teacher with demonstrated success in managing organized classrooms, updating records and providing both group and individualized instruction. Proficient in helping advanced, struggling and special needs students enhance learning. Experienced with special instruction.

Dedicated customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building customer satisfaction and loyalty with high-quality support.