Michelle Lapinsky
San Diego,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Community Outreach Volunteer/ Admin. Assistant
Fair Housing Council Of San Diego
San Diego, CA
09.2010 - 02.2022
- Connected individuals with available and relevant resources.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
- Coordinated referrals and direct support for clients.
- Assisted Chief Executive Director with Clerical Tasks
Food Service Worker
UCSD Health
San Diego, CA
11.2017 - 11.2021
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
Lead Cook
American Comedy Co
San Diego, CA
09.2016 - 11.2017
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Designed high-quality menu items using in-season ingredients, reducing overall costs
Customer Service Cashier
Pick Up Stix Fresh Asian Flavors
San Diego, CA
04.2013 - 09.2014
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
Education
48 Unit Credits - Child Development/ General Education
Southwestern College
Chula Vista, CASkills
- Client Assistance Referrals
- Data Collection and Entry
- Report Preparation
- Client Needs Assessments
- Customer Service
- Verbal and Written Communication
- Microsoft Office
- Data Confidentiality
- Scheduling and Appointment Setting
Timeline
Food Service Worker
UCSD Health
11.2017 - 11.2021
Lead Cook
American Comedy Co
09.2016 - 11.2017
Customer Service Cashier
Pick Up Stix Fresh Asian Flavors
04.2013 - 09.2014
Community Outreach Volunteer/ Admin. Assistant
Fair Housing Council Of San Diego
09.2010 - 02.2022
48 Unit Credits - Child Development/ General Education
Southwestern College
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