Michelle Lashley, AIC
Oklahoma City,OK
Summary
Experienced multi-line claims adjuster specializing in complex litigated commercial liability and construction defect claims. Strong focus on excess and surplus, reinsurance, NY Labor Law, property, commercial, E & O claims, farm and ranch, marine, inland marine, heavy equipment, cargo, auto damage, and bodily injury in domestic and foreign markets.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Claims Consultant – Construction Defect
CNA Insurance
Chicago, IL
07.2024 - 01.2025
- Handling the most complex construction defect claims, negotiating settlements, setting reserves, determine coverage issues, reporting, customer service, and litigation management.
Senior Claims Specialist
Golden State Claims Adjusters
Carlsbad, CA
09.2021 - 03.2024
- Complex commercial claims in domestic surplus lines, construction defect and bodily injury. Litigation management, coverage analysis, letter and report writing, reserving, negotiating, and settlements. Collecting SIRs.
Senior Claims Adjuster
North American Risk Services
Florida
02.2020 - 09.2021
- Complex commercial general liability claims for London and domestic markets including construction defects and bodily injury. Litigation management, coverage analysis, letters and report writing, reserves, negotiation and settlements, SIR and deductible collections.
Senior Complex Adjuster
Raphael & Associates
Newark, NJ
11.2018 - 12.2019
- Commercial liability complex litigated claims in London market, mainly construction defect and bodily injury. Litigation management, negotiation, settlement, reporting and reserving. Strong writing and coverage skills. Diary management.
Senior Multi-Line Adjuster
Affirmative Risk Management
Little Rock, AR
03.2014 - 09.2019
- Property, casualty, commercial & personal lines, heavy equipment, cargo specializing in the London syndicates. Litigation management, reserves, reporting, complex coverage investigations, coverage letters, negotiation and settlements.
Liability Claims Examiner
Empirical Loss Management LLC
Oklahoma City, OK
06.2012 - 02.2013
- Manage litigated construction defect claims in multiple states. Emphasis on coverage and additional insured issues. Interpretation of contractual issues and multiple policy coverage analysis.
Liability Claims Examiner
Midlands Claim Administrators Inc
Oklahoma City, OK
07.2007 - 06.2012
- Managed claims in a wide variety of specialized programs, mostly litigated. Programs include home builders' indemnity agreements, general liability, entertainment liability and construction defects, in multiple states. Emphasis on coverage and additional insured issues related to construction defects.
Field Claims Supervisor
Farmers Insurance Company
Oklahoma City, OK
06.1988 - 06.2007
- Supervised field claims representatives of varying levels of experience. Training and mentoring. Managed claims work load distribution. Planned meetings and gave presentations for training, information, and organization inside and outside of the company. Approved claim payments, denials, letters, and managed litigated files. Proven combination of technical, communication, and leadership skills. Strong ability to multitask. Special projects such as office morale and customer appreciation activities. Recognition and awards for customer service, quality, teamwork, special projects and innovation.
- Developed and managed the Direct Repair Program for the state of Oklahoma. Interviewed, researched, and chose construction vendors. Trained the vendors to participate appropriately in the program.
- Successfully completed all levels of claims training as office and field claims representative.
- Handled claims in first and third party property claims, commercial property, farm and ranch, livestock, marine, cargo, large loss, mold, and catastrophe claims.
Special Education Teacher
Choctaw - Nicoma Park Public Schools
Choctaw, OK
01.1986 - 01.1988
- Taught mentally disabled students in grades K-12. Developed and implemented Individual Educational Programs. Emphasis on life skills and independence. Supervised one teacher's aide.
Education
Bachelor of Science - Special Education
Central State University, AKA University of Central Oklahoma
Edmond, OKCertificate in General Insurance -
Insurance Institute of America
Chicago, ILAssociate in Claims (AIC) - Insurance
Insurance Institute of America
Skills
- Coverage Interpretation & Explanation
- Risk Management
- Training & Development
- Construction
- Microsoft Office & mos-OS Proficient
- Construction
- Vendor Management
- Multitasking Abilities
- Claims Adjustment
- Analytical Thinking
- Interpersonal Communication
- Policy analysis
- Verbal & Written Communication Skills
- Problem Solving
- Property Inspection
- Claim form analysis
- Analytical skills
- Regulatory compliance
- Claims evaluation
- Claims processing
- Teamwork
Certification
Adjuster license in most states, 03/01/14 to 03/31/24, 145691
Personal Information
- Title: Complex Claims Adjuster
- Work Permit: Authorized to work in the US for any employer
Additional Information
Leadership, Training, Mentoring, Administration, Customer need assessment, Written and oral communication, Quality assessment, Investigation, Vendor management, Coverage assessment, Training in all aspects of human resources, Proficient in all Windows based applications, Xactimate, Contents valuation program, Executrak human resources and management program, Internet research, Interviewing and assessing applicants, Presentation and public speaking experience, Special projects, Event planning
Timeline
Claims Consultant – Construction Defect
CNA Insurance
07.2024 - 01.2025
Senior Claims Specialist
Golden State Claims Adjusters
09.2021 - 03.2024
Senior Claims Adjuster
North American Risk Services
02.2020 - 09.2021
Senior Complex Adjuster
Raphael & Associates
11.2018 - 12.2019
Senior Multi-Line Adjuster
Affirmative Risk Management
03.2014 - 09.2019
Liability Claims Examiner
Empirical Loss Management LLC
06.2012 - 02.2013
Liability Claims Examiner
Midlands Claim Administrators Inc
07.2007 - 06.2012
Field Claims Supervisor
Farmers Insurance Company
06.1988 - 06.2007
Special Education Teacher
Choctaw - Nicoma Park Public Schools
01.1986 - 01.1988
Bachelor of Science - Special Education
Central State University, AKA University of Central Oklahoma
Associate in Claims (AIC) - Insurance
Insurance Institute of America
Certificate in General Insurance -
Insurance Institute of America