Michelle Lathrop
Gilbert,SC
Summary
SUMMARY OF PROFESSIONAL SKILLS AND CAPABILITIES
Diligent custodial manager with over ten years of experience leading a team. Highly skilled in identifying opportunities to maximize revenue. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Custodial Manager
Physical Plant, Columbia International University
Columbia, South Carolina
08.2012 - Current
- Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
- Manages and supervises 24 multi-diverse team members, give work assignments, and regularly evaluates performance
- Develops staffing plans, advocates resources, writes position requests and descriptions
- Hire new employees, prepare employee evaluations, and participate in separating employees
- Prepare department budget estimates, work plan and manage department budget
- Facilitate communication and collaboration between departments to streamline work orders and avoid unnecessary delays
- Develop and update custodial training manuals to standardize cleaning procedures
- Monitor and inspects facilities to ensure they are adequately maintained and address primary and minor maintenance issues to prevent escalation
- Oversee contract cleaning services and manage inventory of cleaning equipment
- Ssential contribution & achievements:
- Have successfully developed and implemented safety training protocols, videos, and streamlined cleaning processes
- In addition, I have developed a comprehensive custodial supplies inventory system for more productive output
- Have successfully managed the annual department budget and provided timely and accurate financial data, including forecasting to enable project orientation, planning, and decision
- Effectively and strategically managed staff with multi-diverse backgrounds
- Have raised employee retention to 90% by implementing awards and employee professional development
- Became the first custodial manager to receive "Presidential Outstanding Award."
Sales Account Manager
Oracle Petroleum Corporations
02.2004 - 02.2011
- Developed and maintained good relationships with key decision-makers, managed portfolio of accounts, and achieved long-term success
- Assisted sub-dealers with organizational skills account sales strategies, geographic planning, and administrative responsibilities to ensure a high level of customer satisfaction is maintained
- Generated new business using existing and recovered dormant accounts and increased business volume
- Supervised account representatives and provided actions to improve sales performance to meet sales targets
- Monitored sales metrics, identified challenges, and created new solutions applying proven problem-solving techniques
- Boosted 5% revenue by implementing marketing initiatives and recognized as top sales performer for exceeding sales objectives
- Contacted regular and prospective customers to explain product features and solicit orders
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Monitored market activity and quoted pricing to maintain healthy profit margins
- Trained peers and management team on internal system support and implementation plans
- Created proposals for new and repeat customer business transactions
- Maintained high standards of customer service by answering pricing, availability, use, and credit questions accurately
- Negotiated prices, terms of sale, and service agreements
Education
Master of Business Administration (M.B.A -
Columbia International University
Certificate: Management and Leadership Skills for New Managers - undefined
Bachelor of Science - Commerce
Quezon Colleges
Skills
- Strategic Planning
- Advocate Resources
- Decision Making
- Employee Work Scheduling
- Cross-Department Collaboration
- Corrective Action Implementation
- Standards Compliance
- Problem Solving
- Conflict Resolution
- Personnel Problem Management
- Policy Enforcement
- Employee Training and Development
Timeline
Custodial Manager
Physical Plant, Columbia International University
08.2012 - Current
Sales Account Manager
Oracle Petroleum Corporations
02.2004 - 02.2011
Master of Business Administration (M.B.A -
Columbia International University
Certificate: Management and Leadership Skills for New Managers - undefined
Bachelor of Science - Commerce
Quezon Colleges
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