Work History
Summary
Overview
Education
Skills
Timeline
Generic
Michelle Latina

Michelle Latina

Erie,PA

Work History

Home Health Aide

Heartfelt Home Care Inc
02.2004 - 07.2012
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.

Childcare Provider

Early Leaning Resources
05.2017 - 05.2025
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Home Health Aide

Community Resources For Independence
07.2006 - 06.2012
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Medcation management
  • Organize schedule as well as transport to medical appointments and assist in grocery shopping.

Machine Operator

Rehrig Pacific
04.2001 - 10.2002
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Maintain proper machine operation, ensuring adherence to company standards and safety guidelines.

Waitress Trainer, Waitress, Crew Chief

Quaker Steak & Lube
04.1999 - 06.2002
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
  • Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Waitress

Cracker Barrel Restaurant
03.1997 - 04.1999
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Restaurant Hostess, Waitress, Trainer

PoFolks Restaurant
02.1990 - 05.1995
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Answered telephone with professionalism and placed to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Summary

Professional, experienced assembler prepared for this role. Known for precision in machine operation, assembly, and quality control. Strong focus on team collaboration and achieving results. Dependable and adaptable with expertise in troubleshooting, equipment maintenance, and safety protocols. Experienced with machine operation and assembly processes. Uses expertise to maintain high production quality and ensure equipment reliability. Knowledge of safety standards and efficient workflow management. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance. Dependable self-starter experienced in manufacturing production, assembly, quality assurance and machine operation and maintenance. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

35
35
years of professional experience

Education

Diploma - Home Health Aide Program

GECAC Training Institute
Erie, PA
07.2005

Nutrition And Food Safety

Saint Martins Center of Training
Erie, PA
08.1994

General -

Strong Vincent Highschool
Erie, PA
06.1991

Skills

  • Patience and empathy
  • Child supervision
  • CPR training
  • Childcare
  • Hygiene and cleanliness
  • Activity planning
  • Meal preparation
  • Group leadership
  • Child development
  • Observation and assessment
  • Safety awareness
  • Housekeeping abilities
  • Behavior management techniques
  • Emotional development
  • Care management
  • Housekeeping
  • Personal hygiene assistance
  • Toilet training
  • Lesson plan development
  • Dietary requirements
  • Nutrition expertise
  • Safety
  • Sanitation
  • Child safety procedures
  • Social development oversight
  • Reading skills
  • Active listening
  • Friendly and respectful
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Coordination and teamwork
  • Attention to detail
  • Punctual and reliable
  • Health and safety

Timeline

Childcare Provider

Early Leaning Resources
05.2017 - 05.2025

Home Health Aide

Community Resources For Independence
07.2006 - 06.2012

Home Health Aide

Heartfelt Home Care Inc
02.2004 - 07.2012

Machine Operator

Rehrig Pacific
04.2001 - 10.2002

Waitress Trainer, Waitress, Crew Chief

Quaker Steak & Lube
04.1999 - 06.2002

Waitress

Cracker Barrel Restaurant
03.1997 - 04.1999

Restaurant Hostess, Waitress, Trainer

PoFolks Restaurant
02.1990 - 05.1995

Diploma - Home Health Aide Program

GECAC Training Institute

Nutrition And Food Safety

Saint Martins Center of Training

General -

Strong Vincent Highschool

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