Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
References
Communication Skills
Leadership Experience
References
Communication Skills

MICHELLE LATOUR

Phoenix,AZ
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin

Summary

To work and grow in a professional environment where my knowledge and experience can be put to the best use as a successful Customer Service Clerk with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

15
15
years of professional experience

Work History

Customer Service Clerk

Fry's
06.2023 - 06.2024


  • Managed high levels of call flow and responded to technical support needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Cross-trained and backed up other customer service managers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and team productivity by promoting operational best practices.

Dispatcher

Mortuary Transport Services LLC
06.2022 - 12.2022
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of 5-6 fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored and tracked dispatch communication systems.

Lead Server

The Mission at Aqua Fria for Assisted Living
02.2020 - 01.2021
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Taught staff how to deliver outstanding service to every resident without sacrificing profit objectives.
  • Shared knowledge of menu items and flavors, enabling residents to make personal decisions based on taste and interest.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to residents.
  • Cultivated warm relationships with regular residents.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for residents.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep the kitchen working efficiently and teams ready to meet resident needs.
  • Helped residents with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with residents to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness.

Sales Associate

Walmart
04.2009 - 02.2017
  • Worked as sales associate for shoe department, all of apparel, and the jewelry department
  • Trained new associates
  • Consistently maintained good performance in sales and customer satisfaction
  • Maintained and organized fitting room area
  • Answered and transferred calls in a professional manner
  • Assisted management with performance improvements
  • Handled shipping, and claims
  • Ensured customer satisfaction
  • Helped with the front end by cashiering whenever needed
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Operated POS terminals and cash drawer balancing.
  • Set up new sales displays each week with fresh merchandise.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Processed refunds and exchanges in accordance with company policy.
  • Paid attention to detail while completing assignments.

Education

Health Information Specialist

ARIZONA COLLEGE OF ALLIED HEALTH, PHOENIX, ARIZONA
10-2004

Skills

  • Professional phone manners
  • Attention to accuracy
  • Sorting
  • Filing
  • Information lookup
  • Familiar with MS Office
  • Typing speed of 100 wpm
  • Faxing
  • Appointment setting
  • Excellent communication skills
  • Ability to work in a team
  • Ability to work independently
  • Very organized
  • Thorough with work
  • Flexibility
  • Customer service excellence
  • Quality assurance
  • Retail marketing
  • Account updating
  • Complaint handling
  • Records management
  • Merchandise upselling
  • Sales closing
  • Fee collection
  • Refunds processing
  • Product knowledge
  • Scheduling
  • Complaint resolution
  • Money handling
  • Tracking complaints
  • Staff education and training
  • Typing proficiency
  • Paperwork processing
  • Reading comprehension
  • Creative problem solving
  • Microsoft outlook
  • Microsoft Office Suite
  • Sales expertise
  • Problem resolution
  • Active listening
  • Recordkeeping strengths
  • Multi-line phone talent
  • Relationship building
  • Adaptive team player
  • Conflict resolution
  • Data entry
  • Coordination
  • Professional telephone demeanor
  • Clerical support
  • Customer service
  • Office equipment proficiency
  • Multitasking and organization
  • De-escalation techniques
  • Microsoft Excel
  • Order fulfillment
  • Email management
  • Service upselling
  • Business development

Timeline

Customer Service Clerk - Fry's
06.2023 - 06.2024
Dispatcher - Mortuary Transport Services LLC
06.2022 - 12.2022
Lead Server - The Mission at Aqua Fria for Assisted Living
02.2020 - 01.2021
Sales Associate - Walmart
04.2009 - 02.2017
ARIZONA COLLEGE OF ALLIED HEALTH - , Health Information Specialist

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

References

Available upon request

Communication Skills

I'm a loyal, dependable, hard worker. I communicate and work well individually or as a team. I like getting the job done on time and getting it done well.

Leadership Experience

Great communication and training skills, I'm dedicated and love getting the best possible results, able to work with any level of management, able to develop interpersonal relationships with people.

References

Available upon request

Communication Skills

I'm a loyal, dependable, hard worker. I communicate and work well individually or as a team. I like getting the job done on time and getting it done well.

Similar Profiles

CREATE PROFILE
MICHELLE LATOUR