Michelle Lawless
Bronx
Summary
Dynamic Bartender/Manager at Shamrock Inn with a strong service-oriented mindset and customer service expertise. Successfully enhanced guest satisfaction through innovative cocktail development and efficient staff management. Highly reliable and punctual, I fostered team motivation and maintained optimal inventory levels, contributing to a vibrant and profitable bar environment.
Overview
14
14
years of professional experience
Work History
Bartender/ Manager
Shamrock Inn
05.2011 - Current
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Coordinated private events at the venue by working closely with clients to accommodate any requests or concerns
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Improved staff performance through comprehensive training programs and regular feedback sessions.
- Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Planned and executed promotions and special events in close collaboration with management.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Good understanding of POS systems (point of sales)
- Accurately handled cash transactions and maintained accurate records
- Successfully managed multiple tasks simultaneously in a fast-paced environment
- Demonstrated adaptability and flexibility in a fast-paced and dynamic environment".
Education
Some College -
Mercy College
Dobbs Ferry, NYSkills
- Hard worker
- Punctual
- Team motivation
- Highly reliable
- Customer service expertise
- Professional appearance
- Service-oriented mindset
Timeline
Bartender/ Manager
Shamrock Inn
05.2011 - Current
Some College -
Mercy College
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