Michelle Lazarczyk
Customer Servive Representative
Kansas City,MO
Summary
Conscientious Customer Service Representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Zillow Group
Holds Licenses in Multiple States, Www.zillow.com, Whatever State Is Requested
12.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
ShowingTime Appointment Center
Overland Park , Kansas
10.2014 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
9 Credits Earned - Basic Computers Ex. Word, Excel, PowerPoint
University of Southern Nevada
Las Vegas, NV 05.2001 -
Skills
Familiar with call centers
undefinedTimeline
Customer Service Representative
Zillow Group
12.2021 - 09.2022
Customer Service Representative
ShowingTime Appointment Center
10.2014 - 12.2021
9 Credits Earned - Basic Computers Ex. Word, Excel, PowerPoint
University of Southern Nevada
05.2001 -
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