Michelle Lazare
Snellville,GA
Summary
My background in Customer Service and Sales, I wish to be part of a successful team, that holds the same philosophy that will grow, maintain and retain our customers loyalties through high emphasis on customer service.
Real estate professional with proven success in property transactions and client relations. Skilled in market analysis, negotiation, and contract management. Strong focus on team collaboration and delivering results, adaptable to changing needs. Renowned for reliability, integrity, and effective communication.
Well-qualified Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chick-Fil-A Restaurant
09.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Servicing about 18 customers daily.
Customer Service Representative
Walmart NHM
07.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managing about 14 customers daily on average.
Licensed Realtor
Exit Platinum Realty New Jersey
09.1997 - 08.2018
- Licensed Realtor (all real estate transactions)
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Compared recently sold area properties to determine competitive market prices.
- Collaborated with mortgage lenders to secure financing options for clients, expediting the closing process.
- Arranged for inspections and surveys of sold properties.
- Assisted first-time homebuyers in navigating the real estate market, leading to successful purchases and happy homeowners.
- Advised sellers staging homes to be more appealing to buyers, increasing average selling prices by 15%.
Customer Service Manager
Walmart Neighbor Market
08.2014 - 05.2018
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
- Led a team of customer service representatives for increased productivity and overall efficiency.
- Promoted a positive work environment by recognizing outstanding staff achievements regularly.
- Resolved escalated customer complaints calmly and professionally, maintaining high levels of satisfaction among clients despite challenging situations.
- Daily assisting about 32 customers on average.
Licensed Realtor
Exit Realty Platinum New Jersey
10.2008 - 05.2018
- Licensed Realtor (all real estate transactions)
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
- Accompanied buyers on visits of homes and inspections of properties to advise on suitability and value of homes.
- Compared properties with similarly sold properties to determine competitive market prices.
- Wrote contracts to outline sales and purchases of properties.
Claims Representative
SAM’S CLUB
10.2011 - 03.2014
- Claims Department (process all returns to the club / returns to vendors/ transfer to other clubs.
- Audit club yearly for profit and loss assessments to loss prevention team.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
- Logged, allocated and managed claims.
Customer Consultant
Buy Buy Baby
06.2011 - 02.2012
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
Payroll Clerk
Trinidad and Tobago Ministry of Finance
07.1989 - 03.1995
- Pension Department (verifying claims)
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed new hire paperwork and documents.
- Maintained confidentiality of employee records and payroll information.
- Case load approximately over 150 workers
Payroll Clerk
Radio Trinidad
09.1988 - 06.1989
- Payroll Clerk (verifying time sheets)
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
Education
Real Estate License - Sales
Georgia Real Estate Commission
Edison, NJ03-1999
Real Estate Sales License -
Real Estate Sales License - undefined
Business Management
Hunters College
01.1998
GED certificate -
Essex County College
Newark, NJ01.1995
undefined
Tranquillity Secondary School
01.1988
Skills
- Proficient in Microsoft Office Suite
- Office administration
- Customer Service Mind
- Auditing background
- Communication Skills
- Multi-tasking
- Sales
- Finance
- Payroll processing
Accomplishments
- Generated $5 million in new home sales in 1999.
- Generated $10 million in new home sales in 2005.
- Completed over 200 successful real estate transactions.
Certification
- Sales Training - 60hrs.
- Real Estate License - 6months
Timeline
Customer Service Representative
Walmart NHM
07.2025 - Current
Customer Service Representative
Chick-Fil-A Restaurant
09.2023 - Current
Customer Service Manager
Walmart Neighbor Market
08.2014 - 05.2018
Claims Representative
SAM’S CLUB
10.2011 - 03.2014
Customer Consultant
Buy Buy Baby
06.2011 - 02.2012
Licensed Realtor
Exit Realty Platinum New Jersey
10.2008 - 05.2018
Licensed Realtor
Exit Platinum Realty New Jersey
09.1997 - 08.2018
Payroll Clerk
Trinidad and Tobago Ministry of Finance
07.1989 - 03.1995
Payroll Clerk
Radio Trinidad
09.1988 - 06.1989
Real Estate Sales License - undefined
Business Management
Hunters College
undefined
Tranquillity Secondary School
Real Estate License - Sales
Georgia Real Estate Commission
Real Estate Sales License -
GED certificate -
Essex County College
Awards
Bronze Million Dollar Seal in Sales 1999, Bronze Million Dollar Seal in Sales 2002
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