Michelle Lazo
Valley Village,CA
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Ralphs
Calabasas
02.2024 - Current
- Provide excellent customer service by being friendly and courteous at all times.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Organized weekly meetings with department heads to review progress on key objectives.
- Provided training to new employees on company policies and procedures.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Ensured compliance with federal, state, and local laws governing retail operations.
Retail Operations Field Specialist
Ralphs Grocery
Compton, CA
04.2021 - 02.2024
- Ensured compliance with federal, state, and local laws governing retail operations.
- Ensured compliance with company policies, procedures, and regulations related to retail operations.
- Provided guidance and direction on retail operations policies and procedures.
- Analyzed financial data and identified areas of improvement for retail operations.
Front End Leader
Ralphs
Studio City, CA
02.2016 - 02.2021
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Trained new hires on store policies and procedures as well as cash register operations.
- Assisted customers with product selection, payment processing, returns, and exchanges.
- Maintained a safe working environment by enforcing safety regulations and adhering to company policies.
- Evaluated team members' performance regularly in order to provide constructive feedback and identify training needs.
- Ensured compliance with all local, state, federal laws, regulations, guidelines related to cash handling, security issues.
- Managed daily scheduling of staff members according to peak hours of business activity.
- Coordinated daily workflow of front end associates to ensure efficient customer service.
- Provided feedback to store leadership regarding potential problems or areas for improvement in the front end area.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Sales Leader
Ralphs
Sun Valley, CA
07.2011 - 10.2016
- Created customer loyalty by building strong relationships with major customers.
- Empowered team to exceed sales quotas through regular training, effective coaching and close mentoring.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Managed cash register operations using POS system and processed sales and returns.
Training Specialist
Ralphs Grocery
Sun Valley
02.2013 - 02.2015
- Assisted in developing training plans for new hires and existing employees.
- Facilitated classroom instruction for groups up to 15 students.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Provided ongoing coaching and mentoring services to help learners improve their skillsets.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Cashier
Ralphs Grocery
Sun Valley
07.2008 - 07.2011
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Courtesy Clerk
Ralphs Grocery
Sun Valley
07.2007 - 08.2008
- Provided excellent customer service by being friendly and courteous at all times.
- Followed proper food safety procedures when bagging and/or restocking refrigerated items.
- Carried out special orders requested by customers promptly and efficiently.
- Assisted customers with product selection and answered questions about store policies.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Provided assistance in locating items.
- Took unwanted items from checkout to proper location.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
Education
High School Diploma -
John H. Francis Polytechnic
Sun Valley, CA06-2008
Skills
- Customer Relations
- Records Management
- Stock management
- Operations Oversight
- Store Organization
- Customer Service and Engagement
- Upselling and Cross Selling
- Customer Service
- Flexible Schedule
- Employee Development
Certification
- National Registry of Food Safety Professionals - Certified Food Safety Manager
Timeline
Assistant Store Manager
Ralphs
02.2024 - Current
Retail Operations Field Specialist
Ralphs Grocery
04.2021 - 02.2024
Front End Leader
Ralphs
02.2016 - 02.2021
Training Specialist
Ralphs Grocery
02.2013 - 02.2015
Sales Leader
Ralphs
07.2011 - 10.2016
Cashier
Ralphs Grocery
07.2008 - 07.2011
Courtesy Clerk
Ralphs Grocery
07.2007 - 08.2008
High School Diploma -
John H. Francis Polytechnic