Michelle Leal
Golden Valley,AZ
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
Work History
Manager/Receptionist Administrator
Ultimate K-9 Training LLC
03.2016 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled office meetings and client appointments for staff teams.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Received and routed business correspondence to correct departments and staff members.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
Men's & Shoes Department Manager
Nordstrom Rack
10.2013 - 02.2016
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Informed customers of current store promotions to encourage additional sales purchases.
- Developed strong rapport with customers and created positive impression of business.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Associate of Arts - General Studies
East Los Angeles College
Monterey Park, CAHigh School Diploma -
Bell Senior High School
Bell, CA06.2009
Skills
- Staff Training
- Clerical Support
- Office Meetings
- Team Management
- Managing Terminations
- Managing Employee Relations
- Staff Management
- Managing Operations and Efficiency
- Project Management
- Issue and Conflict Resolution
- Performance Tracking and Evaluations
- Strategic Planning
- Scheduling and Coordinating
- Employee Coaching and Motivation
Languages
Spanish
Full Professional
Timeline
Manager/Receptionist Administrator
Ultimate K-9 Training LLC
03.2016 - Current
Men's & Shoes Department Manager
Nordstrom Rack
10.2013 - 02.2016
Associate of Arts - General Studies
East Los Angeles College
High School Diploma -
Bell Senior High School
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