Michelle Leavy
Pahrump,NV
Summary
Proven leader with extensive experience in operations management and team leadership, notably at Chugach Government Services. Excelled in enhancing customer satisfaction, reducing operational costs, and improving safety procedures. Skilled in complex problem-solving and effective communication, achieving significant improvements in performance metrics and employee engagement. Demonstrates a results-driven approach with a focus on strategic planning and policy implementation.
Overview
19
19
years of professional experience
Work History
Manager
Chugach Government Services
2023.06 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
Food and Beverage Manager
J.w Marriott Starr Pass Resort And Spa
2021.02 - 2023.06
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Lead Bartender
Top Golf
2018.10 - 2021.02
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Lead Paramedic
Medic West Ambulance
2012.08 - 2018.11
- Enhanced patient care by implementing advanced life support measures and administering medications as needed.
- Collaborated with emergency room staff for seamless transfer of patients, ensuring continuity of care and proper documentation.
- Established rapport with patients'' families, offering reassurance and information about treatment plans and expected outcomes.
- Served as a liaison between healthcare providers, law enforcement agencies, firefighters, and other first responders during complex emergencies to ensure effective collaboration.
- Exhibited adaptability when responding to diverse emergency situations such as cardiac arrests, motor vehicle accidents, respiratory difficulties or trauma incidents.
- Demonstrated strong leadership abilities by overseeing daily operations at the paramedic station and resolving any issues that arose among team members.
- Maintained detailed records of patient care, treatments administered, and relevant observations during transports for accurate documentation purposes.
- Maintained strict adherence to confidentiality guidelines when discussing patient information with other healthcare professionals or family members.
- Mentored junior paramedics, providing guidance on best practices in emergency medical services and fostering team cohesion.
Lead Paramedic
Community Ambulance Company
2014.02 - 2018.10
- Enhanced patient care by implementing advanced life support measures and administering medications as needed.
- Collaborated with emergency room staff for seamless transfer of patients, ensuring continuity of care and proper documentation.
- Established rapport with patients'' families, offering reassurance and information about treatment plans and expected outcomes.
- Served as a liaison between healthcare providers, law enforcement agencies, firefighters, and other first responders during complex emergencies to ensure effective collaboration.
- Maintained detailed records of patient care, treatments administered, and relevant observations during transports for accurate documentation purposes.
- Increased operational efficiency by regularly inspecting ambulance vehicles for cleanliness and functionality, adhering to strict safety guidelines.
- Participated in community outreach events to promote public awareness of emergency medical services, fostering a positive image within the community.
Critical Care Flight Paramedic
Army
2005.09 - 2012.09
- Improved patient outcomes by providing critical care support during emergency medical flight transports.
- Supported continuous improvement efforts within the organization by participating in after-action reviews following particularly challenging missions.
- Enhanced team efficiency through expertly coordinating with flight nurses and pilots in high-pressure situations.
- Optimized patient stabilization with rapid assessment and treatment of trauma injuries sustained from accidents or natural disasters.
- Assisted in the development of standard operating procedures for air medical transports, ensuring adherence to industry best practices.
- Demonstrated adaptability in the face of limited resources, improvising as necessary to provide comprehensive care during remote transports.
- Served as a vital resource for colleagues by providing expert guidance on the management of complex medical cases within the flight paramedic scope of practice.
- Followed established procedures for personal and patient safety.
Education
Associate of Science - Critical Care
University of Texas Health Science Center Houston
Houston, TX03.2015
Associate of Science - Emergency Management
New Mexico State University
Las Cruces, NM06.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Customer Relationship Management (CRM)
- Policy Implementation
Additional Information
Active Top Secret Clearance
Timeline
Manager
Chugach Government Services
2023.06 - Current
Food and Beverage Manager
J.w Marriott Starr Pass Resort And Spa
2021.02 - 2023.06
Lead Bartender
Top Golf
2018.10 - 2021.02
Lead Paramedic
Community Ambulance Company
2014.02 - 2018.10
Lead Paramedic
Medic West Ambulance
2012.08 - 2018.11
Critical Care Flight Paramedic
Army
2005.09 - 2012.09
Associate of Science - Critical Care
University of Texas Health Science Center Houston
Associate of Science - Emergency Management
New Mexico State University
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