Michelle LeBlanc
Abington,MA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant
Ghost K9 Training Academy
01.2025 - Current
- Developed tailored training programs to enhance obedience and behavioral skills in dogs.
- Assisted lead trainers in conducting group training sessions, ensuring participant engagement and safety.
- Implemented positive reinforcement techniques to improve dog responsiveness during training exercises.
- Trained new team members on best practices for dog handling and training methodologies.
- Evaluated behavioral issues in dogs, devising specialized strategies to address individual needs effectively.
- Maintained comprehensive records of each dog's training progress, fostering transparency with clients on development milestones.
- Enhanced dog obedience by implementing positive reinforcement techniques and clear communication strategies.
- Developed trusting relationships with both dogs and their owners through empathetic listening, clear communication, and genuine dedication to the well-being of each animal in my care.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Maintained clean training arena for group classes.
- Observed dogs in various settings to determine behavioral concerns and problems.
Grooming Salon Manager
Waggey Land
07.2024 - Current
- Assisted in managing daily operations of grooming salon.
- Supported scheduling and appointment management for clients.
- Learned grooming techniques and product knowledge for pet care.
- Maintained cleanliness and organization of grooming equipment and supplies.
- Provided exceptional customer service to pet owners and clients.
- Collaborated with team members to enhance salon workflow efficiency.
- Adapted quickly to new procedures and industry standards in pet grooming.
- Kept detailed records of each pet''s grooming history, enabling tailored service provision during subsequent visits.
- Maintained a calm, professional demeanor when dealing with challenging situations or difficult animals, ensuring minimal disruption within the salon environment.
- Managed client complaints or concerns promptly and effectively, upholding the salon''s reputation for excellent customer care.
- Coordinated maintenance of clippers, blades, and other hand tools required for grooming services.
- Ordered supplies for forecasted grooming demands.
- Fostered strong relationships with clients through excellent communication skills and personalized attention to their pets'' needs.
- Delivered exceptional results by performing advanced grooming techniques on various breeds with precision and care.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Established clear expectations for staff performance, resulting in consistently high-quality grooming services delivered to clients.
- Developed comprehensive employee training programs for enhanced grooming techniques and customer service skills.
- Oversaw the maintenance of all grooming equipment to ensure its safe and efficient operation, reducing downtime due to malfunctioning tools.
- Streamlined appointment scheduling for increased client convenience and improved salon workflow.
- Demonstrated adaptability by accommodating unique requests or addressing specific concerns from clients regarding their pets'' grooming needs.
Boxing Coach/Kickboxing Coach
Muscle & Flow
02.2024 - Current
- Developed personalized training programs tailored to individual client needs and goals.
- Conducted group training sessions, fostering teamwork and enhancing participants' boxing skills.
- Monitored trainees' progress, providing constructive feedback to improve performance and technique.
- Implemented safety protocols during training to ensure a secure environment for all participants.
- Developed tailored training programs enhancing athletes' skills and techniques.
- Mentored novice boxers, fostering growth in technical abilities and confidence.
- Conducted performance assessments to identify areas for improvement and progress tracking.
- Implemented injury prevention strategies, promoting athlete safety during training sessions.
- Organized competitive events, coordinating logistics and ensuring compliance with regulations.
- Collaborated with nutritionists to provide comprehensive guidance on dietary needs for performance enhancement.
- Established a positive team environment, encouraging communication and collaboration among athletes.
- Analyzed competitors' strategies to refine training approaches and improve overall team performance.
- Assisted in the organization of local boxing events, contributing to community engagement and promotion of the sport.
- Organized and coordinated boxing team practices and physical workouts.
- Stayed up-to-date on industry trends by attending relevant workshops or conferences regularly; incorporated new findings into coaching approaches as appropriate.
- Enhanced athletes'' performance by developing individualized training plans and incorporating various coaching techniques.
- Navigated challenging situations effectively, resolving conflicts among athletes or between coach and athlete as needed.
- Demonstrated adaptability by adjusting coaching style and techniques when working with athletes of varying skill levels, ensuring an inclusive training environment.
- Administered first aid to injured and called EMS on serious accident cases.
- Mentored young boxers entering the sport, assisting them in building foundational skills required for success in the ring.
- Implemented innovative drills to keep athletes motivated, enhancing their overall skills and abilities.
- Evaluated athlete progress regularly, providing constructive feedback and adjusting training plans accordingly.
- Provided emergency first aid and CPR as needed.
- Developed and implemented fitness assessment system to evaluate progress of participants.
- Adapted classes to meet needs of participants with varying fitness levels.
- Motivated participants through one-on-one instruction and positive feedback.
- Implemented new and creative exercise routines to keep participants motivated.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Demonstrated proper form and technique to prevent injury.
- Enhanced clients' understanding of fitness principles and techniques through educational workshops and seminars.
- Organized outdoor fitness boot camps to provide clients with diverse and challenging workout environments.
- Boosted client confidence and skillset with targeted strength training and conditioning programs.
- Conducted comprehensive fitness assessments to establish baseline fitness levels and monitor progress, enhancing client satisfaction.
- Led recovery and flexibility sessions to reduce risk of injury and improve overall physical wellness.
- Organized fun and engaging gym challenges to foster camaraderie among members and promote healthy competition.
- Boosted personal training revenue by promoting additional services to existing clients.
- Educated clients on importance of proper nutrition to reach fitness objectives.
Team Leader
ATCK Fitness
10.2022 - 03.2023
- Led cross-functional teams to enhance project outcomes and ensure timely delivery of objectives.
- Developed and implemented process improvements that increased operational efficiency across departments.
- Mentored junior team members, fostering skills development and promoting a collaborative work environment.
- Analyzed team performance metrics to identify areas for improvement and drive strategic initiatives.
- Coordinated project timelines, ensuring alignment with organizational goals and resource allocation.
- Facilitated regular team meetings to communicate updates, address challenges, and encourage open dialogue.
- Established best practices for workflow management, resulting in streamlined processes and reduced redundancies.
- Collaborated with stakeholders to define project scopes, expectations, and deliverables for successful execution.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Assisted in recruitment to build team of top performers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Team Leader
ATCK Fitness
03.2017 - 09.2022
- Led team in implementing innovative fitness programs to enhance client engagement and retention.
- Developed and executed strategic marketing initiatives to increase brand visibility and drive membership growth.
- Mentored junior staff, fostering a collaborative environment focused on professional development and performance improvement.
- Analyzed client feedback to refine services and enhance overall customer satisfaction within the fitness facility.
- Led cross-functional teams to streamline project workflows and enhance collaboration.
- Developed training programs to improve team performance and operational efficiency.
- Implemented strategic initiatives that aligned with organizational goals and enhanced productivity.
- Analyzed team performance metrics to identify areas for improvement and optimize processes.
- Facilitated regular team meetings to ensure alignment on project objectives and deliverables.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Spearheaded process improvements that resulted in reduced turnaround time for projects.
- Oversaw resource allocation, managing budgets effectively to support team objectives and deliverables.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
- Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
No Degree -
Massasoit Community College
Brockton, MABachelor of Science - ISSA
ISSA
Online12-2024
Black Belt - 2nd Degree Black Belt
PMA Martial Arts
Raynham, MA09-2024
High School Diploma -
Norfolk Agricultural High Scholl
Walpole, MA06-1996
Skills
- Employee onboarding
- Recruitment coordination
- Training development
- Performance management
- Team leadership
- Fitness program development
- Record keeping
- Attention to detail
- Team collaboration
- Relationship building
- Schedule and calendar management
- Spreadsheet software
- Flexibility and adaptability
- Multitasking and organization
- Office oversight
- Excellent communication
Certification
- CPT - Certified Personal Trainer
- CPR
Timeline
Assistant
Ghost K9 Training Academy
01.2025 - Current
Grooming Salon Manager
Waggey Land
07.2024 - Current
Boxing Coach/Kickboxing Coach
Muscle & Flow
02.2024 - Current
Team Leader
ATCK Fitness
10.2022 - 03.2023
Team Leader
ATCK Fitness
03.2017 - 09.2022
No Degree -
Massasoit Community College
Bachelor of Science - ISSA
ISSA
Black Belt - 2nd Degree Black Belt
PMA Martial Arts
High School Diploma -
Norfolk Agricultural High Scholl