Summary
Overview
Work History
Skills
References
Timeline
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Michelle Leduc

Summerville,SC

Summary

Proven Office Administrator with a track record of enhancing workflow efficiency. Expert in office administration and time management, adept at database entry and coordinating communications. Excelled in maintaining high levels of customer service and operational excellence, demonstrating strong organizational and interpersonal skills.

Overview

15
15
years of professional experience

Work History

Office Administrator

IBM Solutions
01.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconciled account files and produced monthly reports.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.

Front Desk Coordinator

Goose Creek High School
01.2010 - 01.2014
  • Greeted and assisted students, parents, and visitors, providing excellent customer service and resolving inquiries.
  • Managed front desk operations, including answering phone calls, responding to emails, and directing inquiries to appropriate departments.
  • Scheduled appointments and maintained accurate records of school activities, meetings, and events.
  • Collaborated with teachers and administrative staff to ensure smooth communication and efficient workflow.
  • Handled confidential student records and ensured compliance with school policies and regulations.
  • Assisted in planning and organizing school events, such as parent-teacher meetings and extracurricular activities.

Skills

  • Customer Service & Communication: Strong ability to communicate effectively with students, parents, staff, and visitors, ensuring a welcoming and professional environment
  • Office Administration: Proficient in managing front desk operations, including phone systems, emails, scheduling, and record-keeping
  • Time Management & Multitasking: Adept at handling multiple tasks in a fast-paced school environment, prioritizing duties, and meeting deadlines
  • Problem Solving: Ability to quickly resolve inquiries and issues, ensuring smooth daily operations

References

Available Upon Request

Timeline

Office Administrator

IBM Solutions
01.2019 - Current

Front Desk Coordinator

Goose Creek High School
01.2010 - 01.2014

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Michelle Leduc