Michelle Le Duc
Olympia
Summary
Advocate, Principled, Passionate, Altruistic, Creative, Empathetic
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
19
19
years of professional experience
Work History
Executive Confidential Secretary/Senior Executive Assistant- Office of the Director
WA State Healthcare Authority
07.2019 - Current
- Manage the day-to-day operations of the Office of the Director. I provide direct, confidential, professional executive-level administrative support. Provide timely, accurate responses to priority projects and requests.
- I enthusiastically anticipate and prepare for the director’s needs. I ensure that the director is adequately prepared for all meetings, commitments, deadlines and obligations. Create or finalize all talking points, presentations and materials.
- Effectively triage the many demands that come into the executive office; calendar and meeting management; arrange complex international, national and in state travel; process travel reimbursements, compose, proofread, edit and finalize executive, legislative and Federal correspondence.
- Conduct daily research of hot topics and compile and summarize information to provide background materials for the director to anticipate future workgroups or meetings and initiatives.
- I establish and maintain respectful, professional, collaborative working relationships with a wide variety of internal and external customers, partners, constituents, and stakeholders.
- Learn and manage virtual platforms and IT systems such as Zoom, MS Teams, Google meet, Webex , OneNote, Share Point, TEMS, Laserfiche, PowerBi, ServiceNow and other platforms for virtual meetings, collaboration, budget management and human resource tasks.
- Assist the Constituent Services program specialist and lead all director’s, Congressional and legislative inquiries for response.
- Lead, mentor, onboard, train and meet with the 34 agency’s Executive Leadership Team Assistants biweekly ensuring the team is up to date on all current policies and procedures. One on one in depth trainings as needed to ensure success in their role.
- Participate in agency wide sub-committee’s and workgroups, green belt sponsor for the value stream mapping process improvement of access to staff resources.
- Manage several interagency, public and private partnership contracts and relationships. This often includes international and national coordination and collaboration.
- Lead coordinator for Senior Leadership team and agency events, including on/offsite retreats, and travel coordination for staff both internally and externally, Tribal Leaders and Governor’s staff to include a past international trip with Mrs. Inslee working with the Executive Mansion and WSP.
Executive Assistant to the Deputy Director and Tribal Affairs Administrator
WA State Healthcare Authority
07.2018 - 07.2019
- Advise the Deputy Director and Tribal Affairs Administrator in business matters to assist in setting major policy planning directions for the agency.
- Contributed in the strategic planning and formulation/implementation of administrative policies and programs that cross division and agency boundaries. Contributed in the design and communication of the strategic direction and issues management for HCA operations.
- Functioned as a member of the deputy management team; served as a liaison to the Governor’s office, legislators, Office of Financial Management (OFM), elected officials and other internal and external stakeholders. In the absence of the Executive Confidential Secretary, I supported the HCA director, as well as the state Medicaid Director.
- Monitored consistency regarding implementation and application of statutes, rules, regulations, policies and procedures. Provided guidance to agency managers and staff to ensure strategies, initiatives, and performance measures for HCA program areas were appropriately linked to agency mission, vision and goals with an equity lens.
- Lead and participated in strategic planning, using all available statistical information and relevant research to focus on results.
- Gathered and analyzed a variety of data and information; preparing and presenting reports to management.
- Prepared and executed Government – to - Government correspondence, Tribal letters and cross agency correspondence.
- Contract manager for executive level contracts for HCA.
- Supported and served as lead to other administrative support staff, coaching, mentoring and planning team building activities.
- Coordinated and prepared travel and reimbursement for the deputy, Tribal Affairs staff and non-employees.
- Coordinated and scheduled off-site external stakeholder meetings across the state. Prepared presentation materials and assisted with the implementation of the Indian Health Improvement Act, SEBB communication workgroup, State Employee Health and Wellness Steering Committee for Executive Order 13-06.
- Assisted with the welcoming and on-boarding of the Division of Behavioral Health and Recover staff and created the welcoming packet that was adopted by the agency and is currently being used during new employee onboarding.
- Lead for the Executive Office at Employer of Choice meetings, lead for the Executive Office during legislative sessions as Division Coordinator.
- Chair of the Veterans Employee Resource Group.
Executive Assistant- Medicaid Eligibility and Determination Services
WA State Healthcare Authority
07.2017 - 07.2018
- Manage the schedules of the Section Manager, Deputy Section Manager and Regional Enrollment Manager.
- Coordinate meetings, logistics and travel for all staff to include our 70 Community Based Medical Assistance Specialists (remote/regional staff).
- Back-up and continual support for the Assistant Director of Medicaid Eligibility and Community Support.
- Plan, organize and coordinate All Staff, Employee Recognition and Joint Regional/HQ meetings for over 500 staff.
- Lead of multiple 2018 Strategic Planning Workload Initiatives for the division. Lead workgroup meetings, provide meeting minutes, create agendas, presentations and track all activity with monthly report outs.
- Work with multiple internal and external partners on a daily basis to provide effective, timely and quality support that often involves confidential personnel actions, constituent and general inquiries.
- Process purchase request for HQ and regional staff. Track and analyze travel costs and all spend to ensure our budget remains within allotted costs, highlight areas of concern to Section Manager.
- Review, cleanup and maintain the Regional SharePoint site.
- Run the full recruitment and hiring process for our section of over 400 staff. Coordinate with regional facilities and external business partners for interview and meeting space on a frequent basis. Assist the regional enrollment manager during the facilities contract process.
- Track all LWOP hours, OT hours, HR and IT coordination for all HQ and Regional staff, update floor plans, org charts, evacuation checklists, submit and follow up on all facility tickets.
- Secretary and Co-Chair of the Veterans Employee Resource Group.
Branch Office Administrator
Edward Jones
04.2017 - 06.2017
- Assist the Financial Advisor in creating and meeting his business plan goals, scheduled all client appointments and followed up on and leads developed by the Financial Advisor or myself.
- Processed all financial transactions, deposits and balanced office financial portfolio.
- Created and implemented marketing strategies in line with our office goals.
- Prepared client packets and presentations.
National Recruiter
Self Employed – Remote Project
04.2015 - 12.2016
- Collaborated with local Pharmacy owners and VP of Sales and Marketing to recruit and train sales reps nationally to present and sell their medical products and grow their territory via solution selling.
- Managed and created all online adverts for recruiting talent, set up weekly training calls and webinars for current and new reps.
- Collaborated with CEO and Owner of a local retail facility to line up temporary workers Nationally when their company acquired commodities to ship back and sell at their local retail stores. Assisted with tracking labor hours worked to process accurate payroll and process all necessary benefits.
- Educated both the residents and family members on services that Comfort Keepers could supplement and provide to ensure a safe and extended quality way of life.
- Processed all accounts receivable and continued vendor relationships.
- Ordered office supplies and maintained office budget.
Office Manager/Staffing Consultant/Business Developer/Client Care Coordinator
Express Employment Professionals
05.2012 - 04.2015
- Reported directly to CEO and Owner of 3 Express offices.
- Managed a staff of 8 recruiters and 1 business developer & 52 Health Care Aides
- Responsible for staff development, benefits enrollment, payroll, coaching and mentoring.
- Managed and monitored worker’s compensation cases, unemployment cases and FMLA for internal and temporary staff.
- Marketed and grew local and regional and government client accounts, managed process flow and ensured compliance.
- Presented proposals and worked with clients and legal teams to ensure timely account agreement and execution.
- Create and implement policies and procedures for recruiting, selling and documenting to ensure ISO Compliance.
- Process background checks, drug screens and E-Verify for new hires, minimum of 40 a week.
- Secured and consistently filled orders generating billable hours at gross profit.
- Trained Home Health Aides to ensure compliance with State and Federal regulations.
- Responsible for building relationships with Home Health, Hospice, Hospitals, and Senior Care Facilities.
- Educated both the residents and family members on services that Comfort Keepers could supplement and provide to ensure a safe and extended quality way of life.
- Processed all accounts receivable and continued vendor relationships.
- Ordered office supplies and maintained office budget.
- Managed the maintenance of each office owned or leased by the Express owner to include, plumbing, electrical, flooring, furniture, equipment.
Branch Manager /Staffing Consultant
MANPOWER of Washington
01.2007 - 05.2012
- Managed financials, budget preparation and all branch-reporting functions to Regional Director and VPGM in Portland, San Jose and Sacramento areas respectively.
- Managed 6 recruiters, 1 direct hire agent and 1 business developer.
- Responsible for entire branch P/L operations inclusive of active selling, staff oversight, and first-class client relations for both national contract and retail revenue.
- Managed all administrative duties inclusive of worker’s compensation, unemployment Claims, benefits enrollment, FMLA, audit & compliance, marketing, community outreach, local private sector and government relations. Provide local leadership to customer base in regulatory issues in hiring, training, and terminations under Title XVII (State of WA).
- Comprehensive client management from prospect/sale/fill/bill and DSO collections with continuing NOP. Accounts payable and accounts receivable for approximately 4.5 million yearly.
- Community leadership through Chamber, Rotary, Kiwanis, and other relevant association events, charities, campaigns, and activities to consistently elevate, reinforce, and position the Manpower brand and mission effectively in the market.
Education
Associate's degree - liberal arts
Fayetteville Technical Community College
01-2006
Skills
- Senior Executive Assistant
- Leader
- Operations
- Communications
- Domestic/International Travel
- Purchasing
- Human Resources
- Business Development
Affiliations
- Board member of AMES, a WA State non-profit - building community between high school students and professional storytellers in the media arts supporting student skill development and 21st century skills
- Chair - Career and Technical Education Advisory Committee – Olympia School District
- Volunteer at Thurston County Food Bank, Stream Team and Adopt-a-Trail Program
- Hawks Prairie Rotarian and Committee Chair since Nov. 2010
- WA State Executive Assistant Group member
- HCA VERG Past Chair
- HCA Pride ERG member
- Human Rights Campaign member
Timeline
Executive Confidential Secretary/Senior Executive Assistant- Office of the Director
WA State Healthcare Authority
07.2019 - Current
Executive Assistant to the Deputy Director and Tribal Affairs Administrator
WA State Healthcare Authority
07.2018 - 07.2019
Executive Assistant- Medicaid Eligibility and Determination Services
WA State Healthcare Authority
07.2017 - 07.2018
Branch Office Administrator
Edward Jones
04.2017 - 06.2017
National Recruiter
Self Employed – Remote Project
04.2015 - 12.2016
Office Manager/Staffing Consultant/Business Developer/Client Care Coordinator
Express Employment Professionals
05.2012 - 04.2015
Branch Manager /Staffing Consultant
MANPOWER of Washington
01.2007 - 05.2012
Associate's degree - liberal arts
Fayetteville Technical Community College
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