Michelle Lee

• Manage calendars, meetings, inbound/outbound emails, and calls for the Admission Office
• Welcome visitors; provide information and assistance to applicants and their families. Deliver high-quality customer service, with active listening and problem-solving skills
• Prepare all Rank Reports for Admission Committees: PreK through 12th Grade.
• Work with the Admission Assistant and Database Assistant to process admission applications, start student files, and process paperwork and files with accuracy and attention to detail.
• Generate Admission Reports including attrition, projected enrollment, the Admission Cycle, Annual Board Report, and Advancement Reports.
• Work closely with Director of Admission and Enrollment Management on student enrollment status, initiating and monitoring annual re-enrollment process, sending out student enrollment updates as they obdurately entering, updating and checking records.
• Support the Assistant Director of Admission in coordinating special events including Info Sessions and New Student Programming.
• Responsible for the set up of Committee Meetings including meeting rooms and organizing catering

• Organized and maintained filing and document management systems by coordinating, archiving and purging files.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
• Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
• Investigated and resolved discrepancies in monthly bank accounts.
• Completed Daily Sales Reports in Compete Software.
• Entered/Scanned all Invoices using Extra Chef.

• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Planned event logistics and delegated responsibilities to kitchen and event service staff.
• Executed scheduling, logistics, and follow-ups with event staff.
• Processed weekly invoicing, including posting and reconciling payments.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Oversaw new employee hiring and onboarding procedures, developing guidelines, designing standard interviews and participating in selection and training of new hires.
• Updated computer systems with new pricing and daily food specials.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

• Reconciled all expense reporting for the restaurant.

• Increased office organization by developing a more efficient filing system and customer database protocols.

• Enhanced Guest Relations by resolving issues efficiently and promptly.

• Oversaw new employee hiring and onboarding procedures, developing guidelines, designing standard interviews, and participating in the selection and training of new hires.

• Managed accounts payable, accounts receivable, and payroll.

• Updated computer systems with new pricing and daily food specials.

• Reconciled daily transactions, balanced cash registers, and prepared restaurant deposits for pick up.

• Monitored office inventory to maintain adequate supply levels and order products.

• Trained Managers and front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

• Prepared employee schedules to maintain appropriate staffing levels during peak periods.

• Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
• Partnered with subject matter experts to design training programs and instructional materials to educate Server.
• Communicated with venue personnel to coordinate event logistics.
• Supervised food preparation, delivery and quality to ensure satisfaction.
• Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
• Enforced staff performance and service standards to deliver consistent and positive customer experiences.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.