Michelle Lee
Cambridge,MN
Summary
Dynamic professional with extensive experience in professional and courteous customer service. Proven ability to enhance operational efficiency and streamline processes, while effectively managing high-volume workloads. Skilled in data entry and problem-solving, consistently delivering results that improve communication and support organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Dodge County Independent Newspaper
11.2024 - Current
- Coordinated schedules to ensure timely publication of legal notices, obituaries, and advertisements.
- Provided House of Print and US Postal Service necessary reports needed for printing correct quantity of final proof and delivery of newspapers.
- Supported the management of subscriptions and reader inquiries through effective communication.
- Maintained organized filing systems for documents, enhancing retrieval efficiency.
Accounting Clerk
City of West Concord
10.2021 - 09.2024
- Processed daily accounts payable and receivable transactions to ensure timely financial reporting.
- Maintained accurate financial records using accounting software and spreadsheets.
- Worked independently and collaboratively on yearly budget and special projects.
- Assisted with yearly audit processes.
Collections Specialist/Underwriter
Concept Financial Group
11.2001 - 09.2017
- Managed collection activities for overdue accounts, ensuring timely payments and reducing delinquencies.
- Reviewed paperwork to identify discrepancies and risk factors.
- Developed and implemented effective procedures and credit limits.
- Collaborated with cross-functional teams to streamline collections processes and enhance customer communication.
Skills
- Customer service
- Data entry
- Computer skills
- Analysis
- High Volume Work Load
- Multi-tasking
- Verbal and written communication skills
- Prioritizing
- Independent judgment
- Organization
- Phone skills
- Problem solving
- Issue resoltuion
Certification
Notary Public
Timeline
Administrative Assistant
Dodge County Independent Newspaper
11.2024 - Current
Accounting Clerk
City of West Concord
10.2021 - 09.2024
Collections Specialist/Underwriter
Concept Financial Group
11.2001 - 09.2017