Michelle LeFebure
McDonough,GA
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Director of Operations
PTS Logistics Group
2016.09 - 2024.07
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objective
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Conducted research to address shipping errors and packaging mistakes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Supervised logistics functions and operations.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Defined, implemented, and revised operational policies and guidelines.
- Mentored and coached team members to foster productive and engaging work environments
Supervisor/Foreman
Everyday Womyn At Work
2013.09 - 2016.08
- Maintain company and legal safety regulations and communicate them to workers
- Enforce compliance and administer disciplinary actions as required
- Accomplish construction project results by defining project purpose and scope; calculating resources required; establishing standards and protocols; allocating resources; scheduling and coordinating staff and sub-contractors; ensuring the timely delivery of goods and external vendor services as well as evaluating and implementing change orders
- Meet construction budget by monitoring project expenditures; identifying variances; and implementing corrective actions
- Oversee sub-contractors such to ensure adherence to all schedules and budgets
- Meet with clients on a regular basis to provide and up-to-the-minute briefing on the status of the construction project
- Convey any changes, delays or other issues between client and management.
Customer Liaison/Managing Bartender
Urban Pl8
2013.02 - 2013.12
- Coordinate, organize and plan routes for all Paleo-Meal plan orders for delivery to local businesses and individual clientele
- Maintain inventory for the bar area
- Provide excellent customer service to all clientele seated at the bar
Supervisor
ER Solutions
2009.09 - 2011.07
- Organize, direct, and monitor daily activities demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required
- Escalations servicing, assisting customers with issues and situations outside of the company guideline scope and providing additional support to irate or unsatisfied customers
- Ensure daily and monthly performance and statistical results are tracked by agent and team
- Conduct monthly / annual performance reviews with direct reports
- Monitor and analyze productivity of agents; generate reports based on analysis
- Ensure all client compliance requirements are met
- Train, motivate, develop and reward customer service agents
- Identified problems and provide management with possible solutions to resolve the issues at hand
Director of Purchasing
Georgia Tech Hotel & Conference Center (Crestline)
2002.02 - 2005.08
- Managed kitchen/catering staff of 50+ at any given time ensuring adequate coverage of all client events
- Responsible for training and mentoring kitchen and catering staff upon hire
- Assisted Head Chef in all daily details to ensure proper delivery of all services
- Shipping and receiving; quality control, budget management and health code procedures
- Maintain external working relationships with vendors and delivery personnel
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services
Education
North Springs High School
Atlanta, GASkills
- Multiple Task Management
- Client/Vendor Relations
- Microsoft Excel
- Quality Control
- Purchasing
- Employee Relations
- KPI Tracking
- Staff hiring
- Performance Evaluations
- Scheduling
- Freight Forwarding
- Logistics Management
Timeline
Director of Operations
PTS Logistics Group
2016.09 - 2024.07
Supervisor/Foreman
Everyday Womyn At Work
2013.09 - 2016.08
Customer Liaison/Managing Bartender
Urban Pl8
2013.02 - 2013.12
Supervisor
ER Solutions
2009.09 - 2011.07
Director of Purchasing
Georgia Tech Hotel & Conference Center (Crestline)
2002.02 - 2005.08
North Springs High School
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