Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Leggett

Sr. Medical Care Lead
Cornelius,NC

Summary

Reliable Customer Service and Operations Professional with 10+ years of experience in enhancing business performance. Highly focused and results oriented professional who successfully supports complex, deadline- driven operations. Personable and mission driven, with extensive experience in the coordination, planning and support of daily operations, along with a wide range of customer service skills. A forward-thinking leader with a proven track record of improving teams and exceeding expectations while optimizing efficiency and customer experience. Authorized to work in the US for any employer

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work History

Supervisor of Operations

OMNI Healthcare
Cornelius, NC
06.2019 - Current
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Organized contests and established goals to optimize productivity and improve employee morale.
  • Monitored workflow to improve employee time management and increase productivity.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Coordinated employee schedules to keep pace with business needs and meet company demands.
  • Worked with management team to implement proper division of responsibilities.
  • Identified individual employee's unique work styles and adapted management methods.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Interviewed, hired and trained new employees for production positions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Achieved results by working with staff to meet established targets.

Medical Billing Supervisor

Global Financial D/b/a OMNI HealthCare
Huntersville, NC
06.2016 - Current
  • Supervising team, maintaining PTO schedules, recruiting staff and conducting interviews
  • Holding team development meetings
  • Supporting each department's needs
  • The processing of patient medical records, medical billing 1500 claim forms, creating full medical packets for case demand
  • Managing incoming and outgoing phone calls, developing business relationships
  • Process payments to be funded, assure quality control standards are being met
  • Critical thinking/problem solving
  • Effective Leadership
  • Ability to assess trends
  • Strong communication and organizational skills
  • Computer Literacy (Microsoft Suite, Data Entry, etc.)
  • Ability to multi task
  • Work in a team environment
  • Ability to Acknowledge and follow all HIPPA regulations
  • Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
  • Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
  • Researched and followed up on denied insurance claims.
  • Devised new methods to improve billing workflows.
  • Followed up on legal claims.
  • Verified proper ICD-9 coding on claims.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.

Furniture Sales Associate

Crate and Barrel
White Plains, NY
04.2013 - 06.2019


  • Give creative ideas to Costumers and work with designers to fulfill the needs of clients
  • Network to try to grow business
  • Accomplishments promoted within one year of employment
  • Skills Used
  • Communication skills, Costumer Service and problem solving
  • Maximized sales transactions
  • Researched furniture materials and suggested pieces to clients based on budget and want.
  • Communicated with clients to find and design layout best suited for client needs and location.
  • Updated customers on scheduled deliveries of furniture to homes.
  • Consulted on design of model homes for furniture placement based on layout and lighting.
  • Followed up with clients after installation and delivery to gauge customer satisfaction.
  • Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Teachers Assistant

Lavelle School for the Blind
Bronx, NY
01.2010 - 08.2012
  • Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups
  • Help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers
  • Supervise students in class, between classes, during lunch, recess and field trips
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Maintained safety and security by overseeing students in recess environments.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Provided support to help students with special needs learn and grow.
  • Supported student learning objectives through personalized and small group assistance.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.

Education

CMA - Medical Assisting

Sanford Brown Insitiute
White Plains, NY
05.2009 - 05.2010

High School Diploma -

Mount Vernon High School
Mount Vernon, NY
05.2002 - 05.2006

Skills

Medical Billingundefined

Timeline

Supervisor of Operations

OMNI Healthcare
06.2019 - Current

Medical Billing Supervisor

Global Financial D/b/a OMNI HealthCare
06.2016 - Current

Furniture Sales Associate

Crate and Barrel
04.2013 - 06.2019

Teachers Assistant

Lavelle School for the Blind
01.2010 - 08.2012

CMA - Medical Assisting

Sanford Brown Insitiute
05.2009 - 05.2010

High School Diploma -

Mount Vernon High School
05.2002 - 05.2006

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Michelle LeggettSr. Medical Care Lead