Michelle Leigh
Trenton,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Public Service Telecommunicator
City Of Trenton
11.2008 - Current
- Built excellent rapport and working relationship with police officers and firefighters, to build trust and improve upon communication.
- Answer emergency and non-emergency calls entering accurate information into CAD system for dispatch.
- Enter information into NCIC proficiently and in timely manner.
- Dispatch appropriate units to assignments received and maintaining their safety by given updates.
- Transfer callers to correct agencies.
- Adaptable and proficient in learning new concepts quickly and efficiently
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Night Shift Leader
Wawa
09.2007 - 06.2008
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Cultivated professional working relationships with peers and supervisors.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Cashier Supervisor
Capital Car Wash
06.2003 - 10.2007
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Assistant Store Manager
Blockbuster Video
04.2005 - 06.2007
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Analyzed and interpreted store trends to facilitate planning.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Night Shift Supervisor
Quick Chek Stores
09.2002 - 10.2005
- Trained staff members to perform inventory management, customer service and maintenance.
- Maintained stock of products and ordered new products when stock was running low.
- Supervised ongoing daily production phases.
- Oversaw loading and unloading of packages in warehouse.
Animal Caretaker
Precious Pets
02.2000 - 09.2003
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
Education
No Degree - Medical Insurance Billing
Harris School of Business
3620 Quakerbridge Rd Hamilton NJHigh School Diploma -
Hamilton High School Adult Night
2900 Klockner Rd Hamilton NJ06.2005
Skills
- Time Management
- Customer Experience
- Information Documentation
- Emergency Call Response
- Data Entry
- Accurate Recordkeeping
- Prioritizing Effectively
- Map Reading Skills
Timeline
Public Service Telecommunicator
City Of Trenton
11.2008 - Current
Night Shift Leader
Wawa
09.2007 - 06.2008
Assistant Store Manager
Blockbuster Video
04.2005 - 06.2007
Cashier Supervisor
Capital Car Wash
06.2003 - 10.2007
Night Shift Supervisor
Quick Chek Stores
09.2002 - 10.2005
Animal Caretaker
Precious Pets
02.2000 - 09.2003
No Degree - Medical Insurance Billing
Harris School of Business
High School Diploma -
Hamilton High School Adult Night
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