Michelle Lemon
Brooklyn,NY
Summary
Dedicated and punctual professional with extensive experience in food service, customer support, and administrative roles. Known for adaptability, strong communication skills, and a caring, empathetic approach to client interactions. Skilled at delivering excellent customer service and collaborating within diverse teams to achieve organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
NYC Health and Hospitals
09.2024 - Current
- - Oversees the operation of the Diet Office, ensuring the accuracy of patient menus, labels for snacks, nourishments, and supplements
- - Assists in training staff on food preparation, customer service, food safety, kitchen sanitation, and other key tasks
- - Ensures the accuracy of patient menus, modifications, and meal distribution on the tray line
- - Supervises the accuracy and appearance of meals served to patients
- - Verifies tray accuracy, special requests, and allergen details at various stages (tray line, tray passing, floors)
- - Prepares work schedules and crew sheets for staff, ensuring proper coverage
- - Enforces corporate and department rules, including food safety, health, safety, and other operational procedures
- - Takes part in disciplinary actions and addresses safety issues
- - Ensures the proper handling and recording of food delivery, maintenance requests, and HACCP logs
- - Completes daily patient/resident rounds on the floors and enters them into the rounding system
- - Monitors and replenishes food and nutrition supplies using FIFO methods
- - Makes recommendations for stock replenishment
- - Ensures the proper handling and storage of inventory
- - Follows food safety, physical safety, and HACCP guidelines at all times
- - Ensures that all food items are prepared, stored, and served in compliance with health and safety regulations
- - Participates in infection control measures, including hand hygiene and preventing cross-contamination
- - Communicates effectively with doctors, nursing staff, and food & nutrition staff
- - Answers phones professionally and provides customer service as part of departmental programs
- - Leads and participates in departmental and hospital in-services
Client Navigator
NYC Health and Hospitals
09.2019 - 09.2024
- - Assisted patients with meal selections while considering dietary restrictions
- - Utilized handheld tablets and manual systems for data entry
- - Communicated with dietitians to ensure patient satisfaction and compliance with dietary requirements
- - Participated in training on trauma-informed care and cultural competency best practices
File Clerk
PAE
04.2019 - 08.2019
- - Organized and maintained paper and electronic filing systems
- - Ensured timely addition of new information and proper disposal of outdated materials
- - Retrieved records efficiently for staff and maintained accurate documentation
Food Service Supervisor
AAFES
10.2013 - 08.2018
- - Supervised kitchen operations, ensuring adherence to standardized recipes and quality standards
- - Managed cost control, profit and loss, and operations budget
- - Recruited, trained, and evaluated team members for performance and growth
- - Practiced FIFO inventory management and conducted equipment inspections
Caregiver
Home Care
06.2008 - 07.2012
- - Assisted clients with personal care, grooming, and exercise routines
- - Prepared nutritious meals and administered medications, including insulin injections
- - Maintained cleanliness of living spaces and managed doctor appointments
Education
High School -
Pacific High School
01.2010
Skills
- - Customer Service and Relations
- - Team Collaboration and Adaptability
- - Time Management and Typing
- - Food Service Operations
- - Communicating with Patients and Families
- - Caring and Empathetic Approach
- Staff leadership
- Recruiting and interviewing
- Policy enforcement
- Employee performance evaluations
Certification
- - ServSafe Certificate, American National Standards Institute |07/2024
- - Foundations of Shift Management, BK Training |11/2014
- - CPR/AED/First Aid Certification | Expires03/2024
Timeline
Food Service Supervisor
NYC Health and Hospitals
09.2024 - Current
Client Navigator
NYC Health and Hospitals
09.2019 - 09.2024
File Clerk
PAE
04.2019 - 08.2019
Food Service Supervisor
AAFES
10.2013 - 08.2018
Caregiver
Home Care
06.2008 - 07.2012
High School -
Pacific High School
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