- Gardening
- Volunteering
- Volunteering with youth sports programs as a assistant coach
- tubing in the summer time
- Photography
- Going for walks and being outdoors
Michelle Lentz
Duncannon,PA
Summary
Detail-oriented Head Custodian with expertise in cleaning techniques and inventory management. Proven ability to enhance operational efficiency and maintain high cleanliness standards across facilities.
Qualified personal care assistant with solid background in providing compassionate and attentive care to clients. Supported daily living activities and personal hygiene, ensuring comfort and dignity. Demonstrated proficiency in communication and patience, fostering positive environment for clients.
Overview
13
13
years of professional experience
Work History
Head Custodian
Susquenita School District
Duncannon, PA
04.2023 - Current
- Supervised daily custodial operations to ensure cleanliness and safety in all facilities.
- Trained and mentored team members on effective cleaning techniques and safety protocols.
- Developed and implemented efficient cleaning schedules to optimize workflow and resource use.
- Conducted routine inspections to maintain high standards of hygiene and facility condition.
- Collaborated with school administration to address maintenance needs and improve service delivery.
- Managed inventory of custodial supplies, ensuring availability while minimizing waste.
- Enhanced operational efficiency by introducing new cleaning technologies and methods.
- Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
- Contributed to a positive school culture through professional interactions with students, staff, and visitors.
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld a well-maintained school environment by coordinating deep-cleaning tasks during breaks and holidays.
- Collaborated with administrators to address specific facility needs during events or special projects.
- Organized daily cleaning schedules for custodial team.
- Moved furniture for cleaning and set up for special events.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Boosted team morale by providing consistent guidance, feedback, and support to custodial staff members.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Reported damages and hazardous conditions to management for further action.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
School Bus Driver
Rohrer Bus Services
Duncannon, PA
03.2019 - 11.2023
- Ensured student safety during transportation by adhering to established safety protocols and traffic regulations.
- Conducted regular vehicle inspections to maintain operational efficiency and compliance with safety standards.
- Managed route planning to optimize travel time while accommodating student schedules and needs.
- Trained new drivers on company policies, safety procedures, and best driving practices to enhance team performance.
- Collaborated with school officials to address transportation issues and improve service delivery for students and parents.
- Monitored student behavior on buses, implementing behavioral management strategies to maintain a safe environment.
- Developed positive relationships with students and parents, fostering trust and enhancing community engagement in transportation services.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Communicated information to parents to promote good communication and transparency.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
School Kitchen Lunch Lady
Nutrition Group
Duncannon, PA
11.2022 - 04.2023
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Maintained cleanliness and organization of food preparation areas and serving stations.
- Assisted in menu planning to meet nutritional requirements and student preferences.
- Monitored food inventory levels and reported shortages to management for timely restocking.
- Reduced food waste through careful portion control and inventory management.
- Collaborated with school staff to promote healthy eating habits and nutritional education.
- Fostered a welcoming atmosphere by engaging with students in a friendly manner during meal service.
- Maintained a clean and sanitary kitchen environment for safe food preparation.
- Assisted in menu planning to accommodate students with dietary restrictions and allergies.
- Cleaned and sanitized surfaces, tools, and equipment.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked condiments, beverages, and utensils per expected use levels.
- Tracked meal purchases and accepted payments at cash register.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted customers with carry-out service.
Church/ Preschool Custodian
Wesley United Methodist Church & Preschool
Marysville, PA
09.2020 - 04.2021
- Maintained cleanliness and organization of church facilities, ensuring welcoming environment for visitors and congregants.
- Operated cleaning equipment and tools efficiently to uphold safety and sanitation standards.
- Assisted in setup and breakdown of events, supporting smooth operations for community gatherings.
- Implemented waste management practices that promoted sustainability within church grounds.
- Trained new custodial staff on proper cleaning techniques and safety protocols, enhancing team performance.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Preschool Teacher Aid
Wesley Preschool
Marysville, PA
09.2019 - 04.2020
- Assisted lead teacher in developing and implementing age-appropriate activities for preschoolers.
- Supported classroom management by maintaining a positive, engaging environment for children.
- Facilitated small group activities to promote language development and social skills among students.
- Implemented lesson plans and adapted materials to meet diverse learning needs of children.
- Monitored children's progress and communicated observations to lead teacher for individualized support.
- Organized classroom resources and maintained cleanliness to create an optimal learning space.
- Assisted lead teacher in developing comprehensive lesson plans, targeting individual student needs and goals.
- Modeled appropriate social interactions for young children by treating all individuals with respect and kindness.
- Supported students with special needs, collaborating with other professionals to create tailored learning strategies.
- Aided in the organization of engaging field trips and hands-on experiences to supplement classroom instruction.
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Organized snack time and nap hours.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
Receptionist
Volvo
Mechanicsburg, PA
08.2017 - 03.2019
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Maintained accurate records of customer interactions, contributing to improved service response times.
- Developed and implemented strategies for handling high-volume call traffic effectively.
- Fostered positive relationships with clients through exceptional interpersonal communication skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Personal Care Assistant
Senior Helpers
Camp Hill, PA
10.2015 - 08.2017
- Assisted clients with daily living activities, ensuring safety and comfort.
- Administered prescribed medications, tracking compliance and reporting changes in health status.
- Developed personalized care plans in collaboration with healthcare professionals to meet client needs.
- Maintained accurate records of client progress and activities, enhancing communication among caregivers.
- Implemented strategies to improve client engagement and quality of life through social interaction activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Guided patients to restroom to support bladder and bowel relief requirements.
Cashier
Bjs Wholesales Club
Camp Hill, PA
10.2013 - 09.2014
- Processed customer transactions efficiently using POS systems.
- Assisted in inventory management and restocking merchandise on sales floor.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operating procedures and customer engagement techniques.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Monitored cash drawer accuracy, ensuring compliance with financial protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2027
No Degree -
West Seneca West Senior High School
West Seneca, NY06-2005
No Degree -
Susquenita High School
Duncannon, PA06-2003
Skills
- Carpet cleaning
- Cleaning techniques
- Snow removal
- Waste disposal
- Window cleaning
- Sanitation procedures
- Wall washing
- Work planning
- Furniture moving
- Supply management
- Graffiti removal
- Inventory management
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Floor cleaning and buffing
- Custodial machine operation
- Trash removal
- Room setup and breakdown
- Work orders
- Emotional support
- Personal hygiene assistance
- Compassionate caregiving
- Dressing assistance
- Light housekeeping
- Meal preparation
- Medication administration
- Client transportation
- Incident reporting
- Commercial driving
- Passenger management
- Route planning
- DOT regulations
- Defensive driving
- Pre-trip inspections
- License endorsements
- Route logs
- Bus evacuation drills
Accomplishments
- Promoted from Full time custodian to Head Custodian Supervisor after just 3 short months of employment.
- Assisted with Hospice Patients in end of life care situations
- Passed my CDL training rather quickly
Interests
Timeline
Head Custodian
Susquenita School District
04.2023 - Current
School Kitchen Lunch Lady
Nutrition Group
11.2022 - 04.2023
Church/ Preschool Custodian
Wesley United Methodist Church & Preschool
09.2020 - 04.2021
Preschool Teacher Aid
Wesley Preschool
09.2019 - 04.2020
School Bus Driver
Rohrer Bus Services
03.2019 - 11.2023
Receptionist
Volvo
08.2017 - 03.2019
Personal Care Assistant
Senior Helpers
10.2015 - 08.2017
Cashier
Bjs Wholesales Club
10.2013 - 09.2014
High School Diploma -
Penn Foster Career School
No Degree -
West Seneca West Senior High School
No Degree -
Susquenita High School