Michelle Leonardo Rubio

Provide exceptional service in a fast-paced, high-profile restaurant.

• Take accurate orders, promote daily specials, and upsell menu items to drive sales.

• Accommodate dietary restrictions and ensure guest satisfaction by addressing specific needs.

• Check IDs for alcoholic beverage service in compliance with regulations.

Delivered outstanding service, tailored dining experiences, and resolved customer concerns.

• Educated guests on menu specials and accommodated dietary requirements.

• Maintained compliance with alcohol service regulations by verifying guest IDs.

• Provided wine suggestions to guests.
• Informed customers of daily specials and signature menu items.

• Provided exceptional service to high volume of daily customers.
• Received orders from customers, entered orders into POS system, and delivered orders accurately to kitchen staff.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Managed opening and closing duties to facilitate restaurant operations.
• Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
• Explained menu items, describing ingredients and cooking methods upon request.
• Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Managed guest flow by seating guests efficiently in a high-volume setting.

• Handled phone inquiries and reservations with professionalism and accuracy.

• Assisted in solving guest concerns swiftly to ensure satisfaction.

Answered phones, greeted guests, and managed seating in a fast-paced environment.

Worked collaboratively with team members to address and resolve guest concerns.

• Greeted guests and gathered information to seat groups or place on waitlist.
• Coordinated dining room staff workflow to foster prompt and courteous service.
• Took reservations from patrons by phone or online.