MICHELLE LEOTAUD
Duncan,US
Summary
Administrative Assistant/Data Process with over 12 years of experience excelling in data entry, emergency response, and customer service. Demonstrates strong organizational and communication skills, ensuring efficient operations and client satisfaction. Committed to enhancing productivity and maintaining high standards in all tasks.
Overview
13
13
years of professional experience
Work History
911 Dispatcher
Spartanburg County Communication
Spartanburg, Sc
02.2026 - Current
- Receives emergency calls, determines the nature of the emergency and passes information to the appropriate Telecommunicator
- Maintains records, files, and logs; enters data; prepares reports.
- Must have general knowledge of operating two-way communications systems and general knowledge of radio code system and teletype procedures.
- Performs related tasks as required.
Administrative Assistant/Data Process
Dexter Axle
Greer, SC, US
10.2023 - 02.2026
- Coordinate with carriers for external freight, creating delivery logs and communicating tracking information to customers. Facilitate smooth logistics operations.
- Verify data accuracy, compile and sort information for entry. Analyze and process truck paperwork, ensuring compliance with delivery protocols.
- Streamline office operations by efficiently operating equipment, processing FedEx and packing slips, and maintaining organized filing systems.
- Provide crucial administrative support, handling credit card transactions, scheduling freight, and ensuring timely communication of delivery information to stakeholders.
- Streamline administrative processes, ensuring accuracy in financial transactions and data entry. Coordinate logistics, maintain meticulous records, and optimize office operations.
Emergency Medical/ Stolen Vehicle Assistance Dispatcher (Onstar)
Concentrix
Oshawa, ON, Canada
01.2021 - 01.2023
- Maintain proficient notes for court records Managed emergency calls across multiple platforms, coordinating with public safety agencies and performing Emergency Medical Dispatch to ensure swift response times.
- Analyzed and triaged critical situations, determining appropriate actions and efficiently coordinating with relevant authorities for optimal outcomes.
- Provided crucial assistance in vehicle tracking, missing persons cases, and roadside services, offering empathetic support to members in distress.
- Maintained meticulous notes for court records, demonstrating precision in documentation and adherence to legal requirements.
- Leveraged proficient knowledge of PRO QA and IAED certification to deliver high-quality emergency response services, enhancing operational efficiency.
- Triaged critical situations across multiple platforms, coordinating with public safety agencies to ensure swift emergency responses and optimal outcomes.
Office Assistant
Toronto Transit Commission
Toronto, Ontario, Canada
01.2019 - 01.2021
- Pulling notebooks and evidence for court Managed office operations, including data entry, auditing, and document preparation. Ensured accuracy in correspondence and financial records, enhancing operational efficiency.
- Trained colleagues on data entry and auditing processes, fostering a culture of knowledge sharing. Supported team members in improving their skills and productivity.
- Conducted thorough audits of pay sheets and vacation records, identifying discrepancies and implementing corrective measures to maintain accurate financial records.
- Streamlined document preparation, including trial dockets and notices, significantly reducing processing time and improving departmental efficiency.
- Assisted management with document creation and correspondence, contributing to smooth communication flow and timely decision-making processes.
- Streamlined office operations through meticulous data entry, auditing, and document preparation. Enhanced accuracy in correspondence and financial records.
Transit Fare Inspector
Toronto Transit Commission
Toronto, Ontario, Canada
01.2018 - 01.2021
- Maintaining the integrity of the fare system, and providing excellent customer service by enforcing TTC by-laws pertaining to fare inspections and other issues in a consistent, nondiscriminatory manner
- Conducting inspection of passenger fares on proof-of-payment transit lines
- Enforcing TTC By-Law No.1 and select provincial and federal statutes as encountered, in accordance with the Department’s policy and procedure code of conduct, code of ethics, core values and mission statement
- Promoting and maintaining excellent customer and public relations and communications
- Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within the area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer.
Security Officer
OLG Woodbine Slots and Casino
Toronto, Ontario, Canada
01.2013 - 01.2018
- Protecting the company’s assets, patrons and employees against theft, fraud, vandalism and abuse in accordance with Internal Control Manuals.
- Perform gaming (control access to sensitive areas, assist departments as directed or requested, etc.) and non-gaming (answering phones, log and control lost and found, monitor alarm panels, control and issue keys, maintain daily log, report writing, conduct investigations, etc.) related duties as assigned and required.
- Verify that employees are in compliance with AGCO policies and procedures.
- Operate base radio, dispatch security officers for all escorts, money transfers, card or coin deliveries, answer phones and patron inquiries.
- Provide first aid and medical attention as required.
- Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and OLG personnel.
- Always maintain awareness of gaming operation and comply with security policies and procedures in order to secure company assets.
- Maintain a clean and safe work environment. Comply with safety procedures including use of required safety equipment and identify unsafe practices or conditions.
- Additional or different responsibilities or duties, which are consistent with the position summary, may be assigned at the discretion of position’s supervisor.
Education
High School Diploma -
James F Byrnes High School
Duncan, SCLaw and Security Administration Diploma - undefined
Durham College
Oshawa, Ontario, Canada01-2010
Victimology Graduate Certificate - undefined
Durham College
Oshawa, Ontario, Canada01-2013
Skills
- Communication
- Organization
- Observation
- Analysis
- Customer service
- Data entry
- Dispatching
- Emergency response
- Security
- Auditing
LANGUAGES
English
Timeline
911 Dispatcher
Spartanburg County Communication
02.2026 - Current
Administrative Assistant/Data Process
Dexter Axle
10.2023 - 02.2026
Emergency Medical/ Stolen Vehicle Assistance Dispatcher (Onstar)
Concentrix
01.2021 - 01.2023
Office Assistant
Toronto Transit Commission
01.2019 - 01.2021
Transit Fare Inspector
Toronto Transit Commission
01.2018 - 01.2021
Security Officer
OLG Woodbine Slots and Casino
01.2013 - 01.2018
Law and Security Administration Diploma - undefined
Durham College
Victimology Graduate Certificate - undefined
Durham College
High School Diploma -
James F Byrnes High School
CERTIFICATION
- SLED CJICS/NCIC Certification
- CPR First Aid & AED Certification