Michelle Lerro
9 Circle Drive,PA
Summary
Knowledgeable with a strong background in mixology and bar management. Proven ability to enhance customer satisfaction and streamline bar operations. Demonstrated proficiency in crafting unique cocktails and effective team leadership. Hospitality professional with extensive experience in bar management and mixology. Known for elevating guest experiences and optimizing bar workflows. Reliable team player with a focus on collaboration and adaptability, leveraging customer service skills and leadership qualities.
Overview
25
25
years of professional experience
Work History
Head Bartender-Beverage and Food Cordinator
The Office Tavern
11.2014 - 06.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Closed out cash register and prepared cashier report at close of business.
- Resolved customer complaints promptly and professionally, preserving the establishment's reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained 25 + new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bar and Food Manager
Via Roma 3 Trattoria Pizzaria
03.2000 - 08.2013
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Enhanced customer satisfaction by implementing new food safety protocols and ensuring proper food handling procedures.
- Negotiated vendor contracts for better pricing options on ingredients while not compromising on the quality or freshness of products used in our dishes.
- +Set schedules for [6] staff by planning and designating shifts and hours.
Education
High School Diploma -
Norristown Area High School
Norristown, PA06-1984
Skills
- Knowledge of mixology
- Customer service skills
- Inventory control
- Closing out the register
- Opening and closing the establishment
- Prepared food and catered events
Timeline
Head Bartender-Beverage and Food Cordinator
The Office Tavern
11.2014 - 06.2025
Bar and Food Manager
Via Roma 3 Trattoria Pizzaria
03.2000 - 08.2013
High School Diploma -
Norristown Area High School
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