Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Levance

Jackson,New Jersey

Summary

Dynamic General Manager with a proven track record at Pet Supplies Plus, excelling in operations management and team leadership. Successfully developed strategies that boosted sales and profitability while fostering strong customer relations. Adept at staff training and development, ensuring high employee satisfaction and operational efficiency. Committed to driving organizational growth through effective problem resolution.

Overview

19
19
years of professional experience

Work History

General Manager

Pet Supplies Plus
06.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Overnight Supervisor

Wal-Mart
08.2006 - 08.2022
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Supervised personnel working overnight in Type area to support safe operation and maximize productivity efficiencies.
  • Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
  • Supported efficient store opening procedures each morning through thorough preparation of all necessary materials and resources.
  • Managed time-sensitive tasks such as promotional set-ups or end-of-season markdowns, allowing for seamless transitions between sale periods.
  • Assisted in the recruitment, hiring, and onboarding process for new overnight employees, ensuring a consistent standard of excellence in staffing decisions.
  • Mitigated potential loss prevention issues through vigilant monitoring of surveillance cameras and strict enforcement of security protocols during overnight hours.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Bachelor's In Science Of Education - Teaching

Grand Canyon University
Phoenix, AZ
10.2033

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Staff management
  • Team leadership
  • Customer relations
  • Inventory control
  • Customer relationship management
  • Employee scheduling
  • Verbal and written communication
  • Staff training and development
  • Labor cost controls

Timeline

General Manager

Pet Supplies Plus
06.2022 - Current

Overnight Supervisor

Wal-Mart
08.2006 - 08.2022

Bachelor's In Science Of Education - Teaching

Grand Canyon University

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Michelle Levance