Michelle Levy
Coral Springs,FL
Summary
Experienced sales professional with a background in cruise sales and a passion for delivering exceptional customer service. Skilled in building relationships, identifying customer needs, and closing sales to meet revenue and booking goals. Established ability to complete tasks accurately despite interruptions and competing demands. Strategic planning and client relationship management expert. Team-player with outstanding track record of effectively assessing customer's needs and closing sales with a winning attitude and strong work ethic. Acquired in-depth knowledge of cruise industry, specifically Norwegian Products, to provide and upsell amenities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Group Sales Specialist
Norwegian Cruise Line
11.2020 - Current
- Initiated calls and acted on leads to promote cruise packages
- Successfully built and maintained positive rapport with clients, exceeding monthly booking objectives
- Developed a comprehensive understanding of the cruise industry, particularly Norwegian Products, enabling successful provision and upselling of amenities.
- Played an active role in daily team meetings, promoting the use and reinforcement of effective sales techniques.
Personal Cruise Consultant
Dreamlines USA
01.2018 - 06.2019
- Utilized effective listening skills to understand customer preferences and sell appropriate destinations and vendors.
- Achieved top sales performance for 3 consecutive months with a consistent monthly revenue of over $250,000
- Provided excellent customer service by addressing guest queries and offering appropriate solutions
- Handled collection/payment deadlines and reservation requirements effectively
- Successfully completed training programs provided by leading cruise operators, gaining certification to enhance brand reputation and guide customers in selecting products.
- Maximized revenue by effectively selling popular cruises
- Maintained a track record of meeting or surpassing assigned monthly sales objectives.
Server / Trainer
The Cheesecake Factory
11.2015 - 10.2018
- Ensured awareness of latest menu items and chef specials to cater to diverse dietary needs, preferences, and allergies.
- Managed guest checks, handled cash transactions, and processed credit card payments
- Consistently delivered professional, friendly and engaging service
- Routinely supports other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members
- Facilitated the onboarding process for incoming employees.
Personal Cruise Consultant
Norwegian Cruise line
10.2014 - 05.2016
- Demonstrated excellent interpersonal skills to develop a loyal client base, driving up sales volumes and ensuring high levels of customer satisfaction
- Boosted service revenue by providing in-depth knowledge of travel choices resulting in better customer satisfaction
- Successfully managed collection operations including payment deadlines and reservation requisites
- Promoted business development by ensuring high levels of customer satisfaction, resulting in increased sales and client referrals.
- Successfully attained daily objectives by meeting the targets for either 150 outbound calls made or maintaining a talk time duration of at least 5 hours.
Teacher
Broward County Public Schools
01.2005 - 05.2009
- Identified and recorded learning accomplishments through reporting results, performance data, and program modifications implemented to enhance understanding.
- Recognized early signs of emotional, developmental, and health issues in students, leading to effective communication with parents.
- Enhanced parent-child communication through the implementation of regular parent-teacher conferences
- Implemented clear guidelines for behavior within the classroom, emphasizing mutual respect and individual responsibility
- Coordinated with colleagues to strategically plan and arrange lessons, enhancing student engagement.
Education
Bachelor of Science in Cognitive Psychology -
Florida Atlantic University
Skills
- Strong customer service and relationship-building abilities
- Exceptional leadership, organizational, oral/written communication, analytical and problem resolution skills
- Thrive in both independent and collaborative work environments
- Positive and encouraging
- Efficient under pressure
- Works well in diverse team environment
- Interpersonal and team building skills
- Ability to multi-task in a fast paced, goal driven sales environment
- Strong negotiation skills
Certification
Successfully completed Norwegian Cruise Line's
Manager In Training Program 2024
Timeline
Group Sales Specialist
Norwegian Cruise Line
11.2020 - Current
Personal Cruise Consultant
Dreamlines USA
01.2018 - 06.2019
Server / Trainer
The Cheesecake Factory
11.2015 - 10.2018
Personal Cruise Consultant
Norwegian Cruise line
10.2014 - 05.2016
Teacher
Broward County Public Schools
01.2005 - 05.2009
Bachelor of Science in Cognitive Psychology -
Florida Atlantic University
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