Michelle Lewis
Franklinton,NC
Summary
IT professional and trained computer technician with demonstrated ability to integrate communication skills, experience, and related education to exceed technical, business, customer requirements, and overall company goals. Committed and motivated employee focused on the success of the team, the solutions, the company, and its values, while maintaining individual success. Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Network Security Engineer
Abaci International
01.2012 - Current
- Designed standardized incident logging system to track historical incursions while helping prevent future breaches.
- Created standardized incident response program to outline immediate and consistent remediation of security breaches.
- Authored security and vulnerability reports, detailing logged incursions and suggesting remediation efforts.
- Maintained strict adherence to regulations such as payment card industry (PCI) data security standard.
- Provide Tier 3 technical support for FTP, SFTP, and AFT (Assured File Transfer) protocols.
- Setup, configure, and troubleshoot FTP, SFTP, and AFT servers
- CAT test AFT software and initialize deployment into Production
Online Teacher
JinQue
01.2015 - 01.2017
- Tutor wide range of secondary school and college students
- Present math engineering science and social studies topics on individual levels
- Hold group and one-on-one tutoring and teaching sessions.
- Help students build continuously increasing knowledge.
- ESL experience
- Maintains complete responsibility for the organization, teaching, and projects of online English classes for ages 5-12.
- Evaluates each student’s progress and adjust teaching strategies accordingly.
- Implements a positive discipline plan which promotes student. responsibility, problem solving skills and student accountability.
Office Manager
United Home Care Inc
01.2007 - 01.2012
- Provide technical support for office systems which include preventative maintenance and IT support
- Perform software clean installations and upgrades
- Troubleshoot network and connectivity issues
- Keep accurate records on patients and employees, while complying with all HIPAA regulations
- Supervisor of 100 employees which includes handling of scheduling and staffing
- Monitor and manage staff performance reviews and provide consistent motivation for employees
- Human resources management including recruiting, interviewing, hiring, and terminating employees
- Manage payroll by reconciling all time sheets, confirming hours worked and forwarding all information to corporate
- Create all monthly statistical reports including amount of patients and number of patients being discharged
- Document and report all work to the corporate office in Ahoskie, NC
- Install and configure system peripherals
AP/AR Payroll Manager
J.G. Hardison Co., Inc
01.2002 - 01.2012
- Managed all payables for the organization in a timely and efficient matter
- Created client invoices
- Reconciled all accounts receivables
- Performed payroll functions and quarterly filings including paying taxes and managing all tax forms
- Managed inventory levels of product to assure clients were able to timely receive orders
- Made bank deposits, transferred money when needed, and reconciled all bank statements
IT Consultant / Computer Technician
Michael Lewis Company
01.1994 - 01.2012
- Troubleshot, diagnosed, and repaired system and network issues within a home based business office
- Set-up and configured wired and wireless networks in a home office environment
- Installed Windows 7 operating systems
- Upgraded, installed and configured memory
- Performed virus removal and file recovery
- Installed and configured system peripherals
Education
Master - Cyber Security
Southern New Hampshire University
Hooksett, NH05.2019
Bachelor of Science - Information and Technology
Kaplan University
Davenport, IA05.2012
Skills
- Set-up users and policies
- Preventative system maintenance and support
- Understanding of development, networking, security and business concepts
- Implementing Security Programs
- Confidential Data Protection
- Deductive Reasoning Skills
- Remediation Planning
- Risk Management Framework
- Production Work
- Incident Logging Oversight
- Time Management
- Security Solutions
- Security Maintenance
- Intrusion Detection and Prevention
- Vulnerability Management
- Load Testing Software
- Plan of Actions & Milestones (POA&M)
- Risk Analysis
- Continuity Monitoring
- Risk Mitigation
Accomplishments
- Certifications: CompTIA A+, CompTIA Network+, Microsoft MCSA
Certification
New Horizons Computer Learning Centers, Durham, NC
Current
Timeline
Online Teacher
JinQue
01.2015 - 01.2017
Network Security Engineer
Abaci International
01.2012 - Current
Office Manager
United Home Care Inc
01.2007 - 01.2012
AP/AR Payroll Manager
J.G. Hardison Co., Inc
01.2002 - 01.2012
IT Consultant / Computer Technician
Michael Lewis Company
01.1994 - 01.2012
Master - Cyber Security
Southern New Hampshire University
Bachelor of Science - Information and Technology
Kaplan University
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