Michelle Lewis
Homestead,FL
Summary
Proactive and meticulous Senior Manager with 4 years of experience in Operational Excellence at Foot Locker, Inc. Proficient in operations, sales, staff training, and development. Proven track record of leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals. Dedicated retail professional with a history of meeting company goals through consistent and organized practices.
Overview
7
7
years of professional experience
Work History
Senior Manager - VM Store Operations
Foot Locker, Inc
02.2024 - Current
- Served as a functional expert in all areas of in-store operations, including visual merchandising, operational standards, and capital/special projects.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Aligned CX Field and Brand Teams to ensure realistic workload and expectations, optimizing operational efficiency.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
District Manager - Operations
Foot Locker, Inc.
10.2020 - Current
- Lead high profile top performing district in North America with annual sales over $70 million and 24 locations
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity
- Oversaw successful store openings, coordinating logistics, staffing, and training, to ensure smooth transitions for new locations
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques
- Optimized in-store merchandising and monitored inventory availability to increase sales
- Supervised various locations, enforcing high-quality standards of operation.
District Manager
Foot Locker, Inc.
09.2017 - 09.2020
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth
- Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes
- Exceeded sales targets with well-developed sales strategy and empowering team coaching
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Compiled and analyzed data to determine approaches to improve sales and performance
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
Master of Science - Sports Management
Barry University
Miami, FL05.2003
Skills
- Operational Efficiencies
- Leadership Development
- Goal Setting and Performance Metrics
- Strategic planning
- Cross-functional collaboration
- Organizational Skills
- Business Acumen
- Cross-functional team coordination
- Technology Proficiency
- Change Management
- Territory Management
- Data-driven decision making
Accomplishments
Led 19 UWBs, saving an average of 50 hours per project.
Conducted 17 high-impact VM Clinics.
Traveled all stores in Florida in fiscal 2024.
Traveled with all Florida DM's to ensure alignment with corporate Strategy.
Used Microsoft Excel to develop visit tracking for the SE Region (also adapted for Org).
Collaborated with a group of managers that served as experts within their districts to raise execution of VM/Ops amongst their peers.
Awards
- District Manager - Sales Leadership, 10% improvement Ring and Upgrade, Part of the Region of The Year (3x)
- Store Manager - Sales Leadership, Regional Sales Leadership, National Sales Leadership, Manager of the Year, Coach of the Year, Shrink Award, BTS Nike Contest Winner, Big Trip Contest Winner
Timeline
Senior Manager - VM Store Operations
Foot Locker, Inc
02.2024 - Current
District Manager - Operations
Foot Locker, Inc.
10.2020 - Current
District Manager
Foot Locker, Inc.
09.2017 - 09.2020
Master of Science - Sports Management
Barry University
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