Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Michelle Leyva

San Antonio,TX

Summary

Dedicated, results-driven professional with a strong background in strategy. Seeking opportunities to leverage my proven experience data-driven decision-making, cross-functional collaborations to drive growth and profitability.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Research Interviewer

Nielsen
09.2019 - 09.2024
  • Conducted 50+ inbound/outbound phone interviews daily regarding local media preferences, gathering consumer opinions on radio, newspapers, TV, and internet usage trends which shaped future content strategies and increased viewership.
  • Maintained confidentiality of customer information and company procedures.
  • Adhered to strict ethical guidelines when conducting interviews, protecting the privacy and rights of all participants involved.
  • Collaborated with fellow interviewers and supervisors to refine survey methodologies and improve overall team performance.
  • Maintained organized databases of respondent information for efficient retrieval and analysis in future research endeavors.
  • Showcased strong interpersonal skills in engaging with respondents from various backgrounds, contributing to a more inclusive and accurate representation of the population being studied.
  • Assisted in the development of survey questionnaires that effectively addressed client objectives while minimizing respondent fatigue.

Conductor

Association of Coahuila licenses of conductor
06.2018 - 06.2019
  • Handled cash transactions and maintained sales and payments records accurately for 100+ customers daily.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Sales Associate and Customer Service

Forever 21
06.2018 - 04.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped 150+ customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

CNA - Certified Nursing Assistant

San jose
06.2017 - 09.2017
  • Assisted 10+ patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Reduced patient stress levels through effective communication and active listening skills.

Sales Associate

Justice for girls
07.2017 - 08.2017
  • Increased sales revenue by building strong rapport with 50+ customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Hostess

The Original Mexican Restaurant
06.2016 - 09.2016
  • Answered customer questions about hours, seating, and menu information.
  • Greeted 50+ customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.

Education

Associate of Applied Arts - Psychology

San Antonio College
San Antonio, TX
05-2020

Skills

  • Bilingual
  • Degrees & Certificates
  • Phone Etiquette
  • Cross Functional Collaboration
  • Data Entry & Analysis
  • Qualitative Research
  • Interview Techniques
  • Competitive Intelligence
  • Survey Administration
  • Organizational Development
  • Business Process Improvement
  • Multitasking Abilities

Accomplishments

  • Achieved a 99% customer satisfaction rating by problem solving with customers, handling high volume sales, and conflict resolution with accuracy and efficiency for my role.

Certification

  • Certified Nursing Assistant (CNA)
  • Driver's License

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Research Interviewer

Nielsen
09.2019 - 09.2024

Conductor

Association of Coahuila licenses of conductor
06.2018 - 06.2019

Sales Associate and Customer Service

Forever 21
06.2018 - 04.2019

Sales Associate

Justice for girls
07.2017 - 08.2017

CNA - Certified Nursing Assistant

San jose
06.2017 - 09.2017

Hostess

The Original Mexican Restaurant
06.2016 - 09.2016

Associate of Applied Arts - Psychology

San Antonio College

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