Michelle Li
2956 S Wallace St ,IL
Summary
Dynamic professional with a proven track record at Boonic, excelling in front desk operations and enhancing guest experiences. Skilled in problem-solving and attention to detail, I effectively managed inquiries and streamlined processes, contributing to improved customer satisfaction. Adept at maintaining organized systems and ensuring efficient operations in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Self Worker
Upworks Work From Home
06.2024 - Current
- Managed multiple client projects, ensuring timely completion and adherence to specifications.
- Collaborated with clients to clarify requirements and deliver tailored solutions.
- Resolved client inquiries effectively, enhancing customer satisfaction and retention.
- Developed efficient workflows to streamline project management processes.
- Utilized various online tools for task tracking and communication with clients.
- Evaluated customer needs and feedback to drive product and service improvements.
Front Desk Receptionist
Boonic
01.2020 - 01.2022
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Answered multi-line phone system above 30 phone call per day
- Maintained organized filing systems for guest records and reservations, enhancing accessibility.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific locations.
Education
Associate of Applied Science - Applied Science
City Colleges of Chicago
Chicago, ILSkills
- Proficient in problem-solving
- Thoroughness in detail-oriented tasks
- Routine maintenance management
- Data-driven problem-solving
Attention to detail
Budgeting and finance
Item restocking
Active listening
Idea development and brainstorming
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Interests
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
- Photography
- Drawing and Painting
- Hiking
- I like looking at the stars and learning about constellations
- Avid Reader
- Food Photography
- I like trying new recipes and food trends
- Learning new cooking techniques and expanding my culinary skills
Timeline
Self Worker
Upworks Work From Home
06.2024 - Current
Front Desk Receptionist
Boonic
01.2020 - 01.2022
Associate of Applied Science - Applied Science
City Colleges of Chicago