Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELLE LIDY

DALTON,GA

Summary

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Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 20 years.

Overview

19
19
years of professional experience

Work History

Medical Office Registrar

Anna Shaw Children's Institute
03.2024 - Current


  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Obtained payments from patients and scanned identification and insurance cards.

Front Office Medical Receptionist

Georgia Psychiatry
01.2022 - Current
  • Greet patients and collect co-pays
  • Assist in demographics and HIPPA forms
  • Update and verify insurance
  • Confirm appointments and reschedule as needed
  • Enter data, vitals, and health information in to EMR system
  • Collect UDS and submit lab orders, as needed
  • Manage voicemails and messages; returned calls and delegated needs to appropriate staff
  • Medical records and release of information
  • Collected large balances for the company (GA, TN, ALA and KY states)
  • Follow up on referrals from other practices

Front Desk Medical Receptionist

Heart and Rhythm Specialist
01.2021 - 01.2022
  • Checked patients in and out for appointments and collected co-payments
  • Called patients to confirm scheduled appointments and obtain additional details
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members
  • Entered insurance, demographics and health history into patient database
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
  • Informed patient of financial responsibilities prior to rendering services

Medical Insurance Refund Specialist

Hamilton Medical Center
01.2019 - 01.2021
  • Input data into the system, maintaining accuracy of provider coding information and reported services
  • Based payment or denials of medical claims upon well-established criteria for claims processing
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management
  • Checked claims coding for accuracy with ICD-10 standards
  • Processed refunds on credit balances to maintain positive account relationships
  • Evaluated pending claims to identify and resolve problems blocking auto-adjudication

Purchasing Agent

Corley Manufacturing
01.2015 - 01.2018
  • Sourced new vendors for purchasing needs
  • Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customer and contractors
  • Analyzed competitive prices, products and market-related information
  • Worked with shipment companies to manage distribution
  • Research and analyze purchase order reports
  • Review and approve all invoices received daily
  • Conducted market research to determine appropriate pricing
  • Built competitive bidding environment with broad range of suppliers

Durable Medical Equipment Representative

Hi-tech Healthcare
01.2011 - 01.2013
  • Greet and assist patients in office with appointments and set-up of equipment
  • Answer inbound phone calls for customers and providers
  • Receive and manage referrals from multiple sources
  • Insurance verification for several insurance companies
  • Data entry for facilities
  • Required to learn multiple insurance guidelines and specific durable medical equipment requirements for various payors
  • Close communication with facilities, physician offices, patients and insurance companies to process billing for durable medical equipment provided
  • Request documentation from referrals via phone and fax

Lead Front Office Receptionist

Priority Care
01.2006 - 01.2009
  • Checked patients in and out for appointments and collected copayments
  • Assist in demographics, insurance information and HIPPA forms
  • Called patients to confirm or reschedule appointments
  • Photocopied insurance cards, drivers license and verified patient coverage for upcoming procedures and appointments
  • Scheduled and followed up on patient appointments, collected and processed patient payments
  • Informed patients of financial responsibilities prior to rendering services
  • Managed office phone lines, voicemails, returning calls and messages for staff and providers

Education

High School Diploma -

Murray County High School
Chatsworth
05-1995

Skills

  • Front Desk Operations
  • Customer Service
  • Referral Verification
  • Insurance Verification
  • HIPPA Guidelines
  • Payment Collection
  • Telephone etiquette
  • Detail-Oriented
  • Appointment scheduling
  • Verbal and Written Communication
  • Scheduling Tests and Procedures
  • Organization and Time Management
  • Payment Scheduling and Collection
  • Data Entry Software
  • Invoice Processing

Timeline

Medical Office Registrar

Anna Shaw Children's Institute
03.2024 - Current

Front Office Medical Receptionist

Georgia Psychiatry
01.2022 - Current

Front Desk Medical Receptionist

Heart and Rhythm Specialist
01.2021 - 01.2022

Medical Insurance Refund Specialist

Hamilton Medical Center
01.2019 - 01.2021

Purchasing Agent

Corley Manufacturing
01.2015 - 01.2018

Durable Medical Equipment Representative

Hi-tech Healthcare
01.2011 - 01.2013

Lead Front Office Receptionist

Priority Care
01.2006 - 01.2009

High School Diploma -

Murray County High School

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MICHELLE LIDY