Michelle Linares
Katy
Summary
Creative and tech-savvy marketing professional with a strong foundation in customer service, communications, and social media management. Passionate about building meaningful customer experiences and driving engagement through compelling content and strategic marketing. Skilled in Microsoft Office, Google Suite, and digital tools. Proven ability to adapt in fast-paced environments and thrive in both collaborative and independent remote settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support & Communications Associate
Thrive Solutions
04.2021 - 11.2024
- Provided remote customer service via email, live chat, and phone for a tech-forward wellness brand
- Collaborated with marketing team to draft customer-facing messaging, newsletters, and FAQ content
- Maintained customer records using CRM software and ensured timely ticket resolution
- Helped boost customer satisfaction scores by 25% through consistent, personalized support
- Assisted in social media scheduling and responses during product launches
- Remote
Marketing & Client Communications Assistant
Clarity Juices
03.2019 - 02.2021
- Managed all social media platforms, increasing audience engagement by 40%
- Created personalized juice plans and wellness packages for clients
- Handled client communications, product fulfillment, and delivery coordination
- Streamlined internal order tracking and restocking processes
- Remote Hybrid
Client Relations & Social Media Coordinator
Paula’s Preps
05.2017 - 03.2019
- Ran brand’s Instagram and Facebook accounts, growing followers by 3K+ organically
- Verified custom meal plans, processed orders, and communicated updates to clients
- Managed weekly delivery logistics and inventory organization
- Improved customer retention by providing tailored, friendly service
Education
Bachelor of Science - Marketing & Advertising
Grand Canyon University
Phoenix, AZ05-2025
Real Estate Certificate - undefined
San Jacinto Community College
Houston, TXHigh School Diploma - undefined
San Jacinto Valley Academy
San Jacinto, CASkills
- Active Listening
- Critical Thinking
- Customer-Oriented
- Adaptability
- Fast Learner
- Strong Communication
- Team Collaboration
- Problem Solving
Soft Skills:
- Microsoft Word, Excel, PowerPoint
- Google Workspace & Google Certifications
- Social Media Management (Instagram, Facebook, TikTok)
- Inventory & Order Management
- Analytics reporting
- Email marketing
- Advertising and marketing
- Brand promotion
Technical Skills:
Certification
- Google Digital Marketing Certification
- Google Analytics for Beginners
- Fundamentals of Digital Marketing (by Google)
Languages
English
Spanish
Limited Working
Timeline
Customer Support & Communications Associate
Thrive Solutions
04.2021 - 11.2024
Marketing & Client Communications Assistant
Clarity Juices
03.2019 - 02.2021
Client Relations & Social Media Coordinator
Paula’s Preps
05.2017 - 03.2019
Real Estate Certificate - undefined
San Jacinto Community College
High School Diploma - undefined
San Jacinto Valley Academy
Bachelor of Science - Marketing & Advertising
Grand Canyon University
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