Michelle Linkenhoger

Work History

Not Just Pies LLC

Norfolk, VA

11.2019 - 05.2023

Managed day-to-day business operations.
Managed payroll, daily deposits, and cost controls.
Planned and executed strategies to increase customer loyalty and retention.
Created successful marketing campaigns to increase exposure and awareness.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Evaluated suppliers to maintain cost controls and improve operations.
Conducted target market research to discover customer needs and analyze competitor trends.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Village Table & Tavern

Duck, NC

04.2017 - 10.2019

Stored supplies according to bar policies and health code requirements.
Developed creative bar menus and drink recipes by researching emerging industry trends.
Helped management plan and serve bar menu exceeding customer expectations.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Built relationships with vendors to manage orders and negotiate costs.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Upheld strict regulations for safe alcohol service and food safety.

Black Pelican

Kitty Hawk , NC

04.2014 - 10.2017

Worked with POS system to place orders, manage bills, and handle complimentary items.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cultivated warm relationships with regular customers.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Served food and beverages promptly with focused attention to customer needs.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Increased sales significantly by upselling higher-end products to customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.