Michelle Linn
Pensacola,FL
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
18
18
years of professional experience
Work History
Disability Evaluation Coordinator MCO
QTC/ LEIDOS
01.2024 - Current
- Act as liaison between claimant, clinic, operations team, and provider
- Review and assists claimant with pre-examination questionnaires, DBQ (Disability Benefit Questionnaires) for completeness and enters data into proprietary EMR system for provider review
- Supports provider in the completion of report in EMR with a focus on the Claimant History and Physical Findings sections; ensures any revisions to the clamant history from the exam are entered into EMR
- Reviews and edits reports in multiple software application to ensure accuracy in context, grammar, spelling, and consistency
- This is accomplished through review of computerized worksheets, doctor’s notes, and verifying information through dialogue with physician and claimants
- Recognized monthly as Top performer meeting metric goals
- Provides top notch customer service to multi-service active duty service members and veterans.
Student Management Technician (IWTC Corry Station Pensacola, FL)
04.2022 - 01.2024
- Provide unwavering customer service to all trainees at IWTC Corry Station
- Process Travel Claims and other administrative actions as required in Salesforce database
- Process administrative requests in Navy's Standard Integrated Personnel System (NSIPS)
- Compose educational correspondence, memoranda, reports, and instructions for the department
- Utilize electronic software to prepare correspondence, reports, spreadsheets
- Operate computer databases (e.g., word, excel, PowerPoint) to compose educational correspondence, memoranda, reports, and instructions for the department
- Conduct weekly Indoctrination (INDOC) classes for up to 100 students per week
- Conduct travel claim classes on a weekly basis; approximately 50 per week
- Primary Per Diem manager; ensuring service members are provided money for lodging and meals in a timely manner
- Create student handouts as needed.
Student Control Officer (VT-10 NAS Pensacola, FL)
08.2021 - 11.2021
- Maintained/ Updated T-Sharp database ensuring all information was complete and accurate
- Responsible for ensuring the administrative needs of students were met
- Provided necessary counseling, coordinate personal and professional assistance, and kept superiors advised of significant matters such as Emergency Leave, Illness
- Provided “open door” policy to students to ensure all needs and concerns are addressed appropriately
- Managed student leave, liberty, and special requests
- Liaised with other internal and external departments for matters concerning students
- Coordinated all efforts and programs leading to the student’s designation as a Naval Aviator to include winging ceremonies and follow-on training
- Accurately maintained and filed grade sheets and all other pertinent forms in Aviation Training Jackets
- Ensured all students complete in-processing and out-processing procedures in a timely manner
- Coordinated administrative actions for Air Sick, IMSAFES and other personnel actions
- Maintained current student recall rosters and student training rosters at all times
- Ensured all student PII and Training records were secure at all times and locked when unattended
- Ensured privacy act procedures are followed while students are present.
Patient Safety Technician (Navy Hospital, Pensacola, FL)
03.2020 - 06.2020
- Review and monitor the PSP policies/practices including implementation of all applicable National Patient Safety Goals, DoD Patient Safety Culture Survey results, Navy PS Culture
- Ensured Medical Facility was current on all required training
- Provided one on one training as needed to database users
- Created Patient Safety PowerPoint presentations
- Assisted with the mass issuance of N9 masks to all medical staff as required
- Completed in-process and out-process actions to all customers
- Prepare the MTF for internal and external reviews by conducting tracers and making rounds on the different units and clinics
- Assisted in the Patient Safety incidents as requested
- Conducted daily, weekly or monthly evaluations of the implementation of facility-wide PSP activities, policies, and procedures to ensure overall effectiveness using approved methodologies to include tracers and direct observations
- Coordinate activities for use at the MTF during the annual National Patient Safety Week
- Ensured patient safety event reports are entered and processed in the DoD Joint Patient Safety Report (JPSR) System
- Provided education and training on patient safety topics within the MTF and the Branch Health Clinics
- Participated in Team STEPPS training and/or provide teaching materials to the education department or the master trainers
- Prepared a monthly report for each MTF/clinic summarizing the activities of the PSP for the designated committees
- Utilized skills in Microsoft Office including Outlook, Word, Excel, and PowerPoint
- Provided excellent written and oral communications skills including previous public speaking/training facilitation
- Primary Supply Custodian, ensured all needed supplies were ordered and current supplies were accurately inventoried and accounted for.
Physical Evaluation Board Liaison Officer (PEBLO)
Contractor - (Navy Hospital, Pensacola, FL)
10.2018 - 03.2020
- Counseled over 70 active duty, reserve component members (Reserve and Guard) and chain of command on program requirements, military benefits, legal rights, and the appeals process
- Partnered with external/internal organizations to include Veteran’s Affairs, Wounded Warrior program, case management and TRICARE to ensure continuity of care
- Explained the organization’s Medical Board program, policies and requirements to educate patients, providers, commanders and supervisors on the Medical Board process
- Advised service member and medical staff on Physical Evaluation Board (PEB) findings
- Briefed military members, doctors, leadership on Medical Board Process
- Maintained health record storage and maintain and dispose of records, files, documents, and work papers in accordance with instructions in accordance with MTF policy and procedures
- Managed automated computer file system to update documents and files and create monthly report to reflect completion of all Medical Board cases
- Maintained 100% electronic tracking system to ensure timeliness and case management of all cases
- Provided training and guidance as needed to internal and external customers while adhering to HIPAA guidelines
- Authored electronic correspondence to provide information to service members and commands
- Trained PEBLOS from other geographically separated units (GSUs)
- Maintained all PEB standards for timeliness of case processing at all stages.
Patient Administration/ Admissions Clerk (Navy Hospital, Pensacola, FL)
05.2018 - 10.2018
- Admitted patients in a timely manner
- Scanned network medical records using CHCS (Composite Healthcare System) and AHLTA (Armed Forces Health Longitudinal Technology Application)
- Create inpatient and outpatient medical records
- Provide customer service to internal and external customers
- Verify insurance provide education on living will, advance directives and patient rights and responsibilities
- Expert knowledge in CHCS (Composite Healthcare System) and AHLTA (Armed Forces Health Longitudinal Technology Application).
Homeland Preparedness Project Assistant
06.2015 - 01.2016
- Provided training to first responders
- Recruited, trained, and managed volunteers
- Provided/facilitated volunteer opportunities
- Partnered with Fire Department, Emergency Management Services to improve community preparedness in response to natural and man-made disasters and other emergencies
- Educated citizens about preparedness and response to emergencies via community outreach and school functions
- Provided volunteer resources to emergency management agencies
- Assisted local government agencies with creating and managing citizen volunteer programs related to Emergency Preparedness
- Encouraged personal responsibility for Emergency Preparedness.
Non-Commissioned Officer in Charge Tricare Operations and Administrations Flight (TOPA)
61st Medical Support Squadron, Los Angeles Air Force Base, California
01.2010 - 01.2014
- Led 18 staff to include active duty and civilian personnel, ensuring timeliness, training and work quality was sufficient at all times
- Primary Medical Evaluation Liaison Officer (PEBLO), processed Medical Boards for Los Angeles Air Force Base and surrounding bases, ensuring a smooth transition to civilian like or return to full duty
- Processed over 60 Medical Boards for military members, partnered with Veterans Affairs and DOD to ensure service members have smooth transitions to civilian life
- Primary Overseas Clearance Manager; processed over 40 overseas clearances for families moving overseas to insure special need family members have appropriate care at the gaining base
- Ensured all overseas clearance paperwork was completed on time and processed within the DOD timelines
- Primary Exceptional Family Member program manager; ensured service members were provided the care needed on a case by case basis, communicated urgent needs to the appropriate person
- Oversaw Referral Management; ensuring access to care was met for all beneficiaries
- Assisted beneficiaries with network referrals to include Urgent, ASAP and routine care
- Alternate (BCAC) Beneficiary Counseling and Assistance Coordinator; successfully assisted beneficiaries with billing issues and collections, assisted/educated beneficiaries of Tricare benefits
- Primary Line of Duty Determination Coordinator; ensured all Line of Duties were completed following DOD instructions
- Primary Patient Advocate in which I ensured patient complaints were dealt with timely, respectfully and with follow-up with 100% satisfaction
- Inspection team member; ran scenarios/skill interviews; validated mission
- Awarded Team of the Year 2013.
Flight Chief, Educational & Developmental Intervention Program (EDIS)
Lakenheath Royal Air Force Base, United Kingdom
12.2006 - 01.2010
- Supported 25 staff members; provided medical support to 12.3K patients
- Management of clinic medical records; ensured all records were maintained, inspection ready and available for patient care
- Coordinated referral management process; ensuring all patients received required care needed
- Ensured all clinic employees were 100% compliant with time sheets, credentialing and training at all times.
Education
Associates Degree in Health Services Management -
Community College of the Air Force
High School Diploma -
Escambia High School
Skills
- Microsoft Office Suite
- Knowledge of standard office equipment
- 40 words per minute typing speed
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Process Improvement
- Medical Terminology
- Office Management
- Database Administration
Militarytraining
- Customer Service training
- Overview of workplace Ethics
- Emergency Preparedness Response Course-Operator Course
- United States Air Force Noncommissioned Officer Academy
- United States Air Force Airman Leadership School
- United States Air Force Technical School
- United States Air Force Basic Training
Security Clearance
SECRET
Security Clearance: current
Security Clearance: 2024
Timeline
Disability Evaluation Coordinator MCO
QTC/ LEIDOS
01.2024 - Current
Student Management Technician (IWTC Corry Station Pensacola, FL)
04.2022 - 01.2024
Student Control Officer (VT-10 NAS Pensacola, FL)
08.2021 - 11.2021
Patient Safety Technician (Navy Hospital, Pensacola, FL)
03.2020 - 06.2020
Physical Evaluation Board Liaison Officer (PEBLO)
Contractor - (Navy Hospital, Pensacola, FL)
10.2018 - 03.2020
Patient Administration/ Admissions Clerk (Navy Hospital, Pensacola, FL)
05.2018 - 10.2018
Homeland Preparedness Project Assistant
06.2015 - 01.2016
Non-Commissioned Officer in Charge Tricare Operations and Administrations Flight (TOPA)
61st Medical Support Squadron, Los Angeles Air Force Base, California
01.2010 - 01.2014
Flight Chief, Educational & Developmental Intervention Program (EDIS)
Lakenheath Royal Air Force Base, United Kingdom
12.2006 - 01.2010
Associates Degree in Health Services Management -
Community College of the Air Force
High School Diploma -
Escambia High School