Michelle Lira
Springfield,OH
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy Host skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
17
17
years of professional experience
Work History
Beertender
Wandering Grffin Brewery
08.2023 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Increased bar revenue with upselling techniques and promotion of special events.
- Obtained cash bank and stocked service bar to prepare for operation.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
Server/ Bartender/ Host
Winds Cafe
08.2022 - 08.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Master Hairstylist
Lira B Studio
04.2013 - 05.2023
- Provided consultation services to clients about their desired hairstyle, hair care and styling products.
- Performed a variety of hair treatments, including coloring, highlighting, conditioning, cutting and styling.
- Created custom styles for special occasions such as weddings and proms.
- Maintained accurate records of client visits, product sales and other activities in the salon.
- Developed creative color combinations to enhance clients' natural features.
- Implemented safety protocols while using chemicals during treatments or performing chemical services such as perms or relaxers.
- Conducted weekly inventory checks of professional products used in the salon.
- Advised customers on different types of haircare products available for purchase.
- Ensured that all work areas were kept clean and sanitized throughout the day.
Server
Pizza Antica
09.2006 - 08.2008
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Education
Cosmetology -
De Loux Cosmetology
Clayton, CA06.2008
High School Diploma -
San Ramon Valley High School
Danville, CA05.1995
Skills
- Safe Food Handling
- Table Bussing
- Food Delivery
- Food Running
- Table Setting
- Guest Engagement
- Beverage Preparation
- Order Management
- Check Payment Processing
- Cash Handling
- Order Accuracy
- Price Memorization
- Menu Knowledge
- Wine Pairings
- Special Dietary Requirements
- Guest Relations Management
- Guest Seating
- High-Volume Dining
- Menu Memorization
- Positive and Professional
- Point of Sale (POS) System Operations
- Effective Customer Upselling
Timeline
Beertender
Wandering Grffin Brewery
08.2023 - Current
Server/ Bartender/ Host
Winds Cafe
08.2022 - 08.2023
Master Hairstylist
Lira B Studio
04.2013 - 05.2023
Server
Pizza Antica
09.2006 - 08.2008
Cosmetology -
De Loux Cosmetology
High School Diploma -
San Ramon Valley High School
Similar Profiles
Shaungh WolfShaungh Wolf
Director of Marketing Acquisition at Wandering Bear CoffeeDirector of Marketing Acquisition at Wandering Bear Coffee
Bridget DaschBridget Dasch
Managing Partner at Wandering Homeschool LLCManaging Partner at Wandering Homeschool LLC
Rachel MyersRachel Myers
Barista at The Wandering CupBarista at The Wandering Cup
Jesse WhitakerJesse Whitaker
Process Assistant at AmazonProcess Assistant at Amazon
Sara WhitmoreSara Whitmore
Complex Rev. KYC-KYB-KYT-EDD-CDD-CRR at Cash AppComplex Rev. KYC-KYB-KYT-EDD-CDD-CRR at Cash App