Summary
Overview
Work History
Education
Skills
Age
Awards
Languages
Timeline
Generic

MICHELLE LIRA

North Hollywood,CA

Summary

Personable and energetic Receptionist/ Office Admin/Sales Associate/Program, Worker committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

All Valley Escrow
08.2021 - Current


  • Scanning completed files into computer then transferring into software Greenfolders
  • Creating all package labels for legal documents
  • Maintaining office organized and clean
  • Ordering supplies for office, keeping up with the stockroom
  • Scheduling meetings with clients
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Store Associate

In-N-Out Burger
10.2023 - 06.2024


  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.

Youth Program Worker

Los Angeles Unified School District, LAUSD
08.2020 - 07.2021
  • Supervising children TO-8th grade
  • Planning out activities for the week
  • Assisting with VIVID regulations
  • Updated parents on child's status
  • Working with Autistic Children
  • Enhanced youth engagement by implementing creative and interactive activities in program sessions.
  • Maintained accurate records of attendance, participation, achievements, incidents, while adhering to privacy regulations.
  • Provided one-on-one mentoring for at-risk youth, promoting personal growth and academic achievement.

Retail Associate

Ale Accessories
03.2019 - 05.2019
  • Pitched on going sales to customers and assisted with their shopping experience
  • Managed unloading of weekly item deliveries and daily store stock-up
  • Maintain Store Cleanliness and Upkeep
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.

Head Hostess

Olive Garden Restaurant
08.2018 - 01.2019
  • Greeted, seated, and attended to all guests
  • Managed seating arrangements throughout the entire restaurant
  • Took over waitressing and running duties as needed during rush hour times
  • Developed interpersonal skills by always checking up on guests to make sure they had top-quality experiences.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Volunteer

Lira Family Childcare
02.2018 - 08.2018
  • Prepare And Distribute Meals And Snacks
  • Prepared materials and activities inside and outside of the daycare
  • Supervised CHILDREN, ASSISTED in organization and cleanliness
  • Updated parents on child’s status
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Education

Associate of Science - Magnetic Resonance Imaging (MRI) Technology

Los Angeles City College
Los Angeles, CA

HIGH SCHOOL DIPLOMA - Magnet Program Of Science And Math

SYLMAR CHARTER HIGH SCHOOL
Sylmar, CA
06.2018

Skills

  • Fluent in English and Spanish
  • Attention to Detail
  • Analytical Thinking
  • Hospitality
  • Clarity in high pressure environments
  • Customer Service
  • Cash Handling
  • Time Management
  • Telephone Etiquette
  • Problem-solving skills
  • Appointment Scheduling
  • Verbal and written communication

Age

24


Awards

Biliteracy Accomplishment Award, 2018

Languages

Spanish
Native or Bilingual

Timeline

Store Associate

In-N-Out Burger
10.2023 - 06.2024

Front Desk Receptionist

All Valley Escrow
08.2021 - Current

Youth Program Worker

Los Angeles Unified School District, LAUSD
08.2020 - 07.2021

Retail Associate

Ale Accessories
03.2019 - 05.2019

Head Hostess

Olive Garden Restaurant
08.2018 - 01.2019

Volunteer

Lira Family Childcare
02.2018 - 08.2018

Associate of Science - Magnetic Resonance Imaging (MRI) Technology

Los Angeles City College

HIGH SCHOOL DIPLOMA - Magnet Program Of Science And Math

SYLMAR CHARTER HIGH SCHOOL

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MICHELLE LIRA