Michelle Lishman
Illinois
Summary
Results-driven compliance professional with proven ability to navigate complex regulatory landscapes and ensure organizational adherence to legal standards. Strong focus on team collaboration, delivering reliable compliance solutions, and adapting to dynamic environments. Expertise in risk assessment, policy development, and regulatory reporting, combined with proactive and analytical approach to problem-solving.
Overview
18
18
years of professional experience
Work History
Compliance Consultant
Skip-a-long Child Development Services/Child Care Connection
07.2011 - 10.2015
- Conducted thorough audits of operational practices to ensure adherence to state regulations.
- Provided training sessions for staff on compliance requirements and best practices in child development.
- Collaborated with management to create strategies for continuous improvement in service delivery.
- Evaluated and updated documentation processes to enhance accuracy and efficiency in reporting.
- Mentored junior consultants on compliance issues and regulatory changes impacting operations.
- Conducted thorough audits of internal operations, identifying areas for improvement and recommending corrective actions.
- Implemented ongoing monitoring systems to detect potential non-compliance incidents promptly, minimizing negative impacts on business operations.
- Played a key role in the successful resolution of complex compliance issues, demonstrating strong problem-solving abilities and adaptability under pressure.
- Collaborated with management to develop effective strategies for addressing identified compliance risks and gaps.
- Conducted regular reviews of existing policies and procedures, ensuring continued alignment with evolving industry standards and best practices.
- Managed relationships with external auditors and regulators during examinations or investigations, effectively addressing their concerns or inquiries.
- Created and maintained compliant work environment.
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
- Assisted with development of compliance objectives and strategies.
- Warned violators of infractions or penalties.
- Directed activities of workers searching records and provided technical guidance as necessary.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
Compliance Specialist
Illinois Central College/Child Care Connection
02.2007 - 06.2011
- Ensured compliance with federal and state regulations through regular audits and assessments.
- Coordinated compliance reviews, identifying potential risks and recommending corrective actions.
- Mentored junior staff on compliance standards, fostering a culture of accountability and integrity.
- Analyzed policy changes, adapting organizational practices to align with evolving regulations.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
- Performed quality reviews to uncover workflow and communication issues.
- Developed strategies for addressing identified gaps in regulatory knowledge within the organization, enhancing overall compliance awareness.
- Stayed current on industry regulations by attending seminars, workshops, and other professional development opportunities.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
Assistant Director
Jacob's Ladder Child Care
02.1998 - 01.2005
- Developed and implemented educational programs aligned with developmental standards.
- Managed daily operations to ensure a safe and nurturing environment for children.
- Collaborated with staff to create individualized learning plans for children with diverse needs.
- Mentored and trained new educators on best practices in early childhood education.
- Oversaw compliance with state regulations and accreditation requirements for child care facilities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
No Degree - Elementary Education
Illinois Central College
East Peoria, ILSkills
- Regulatory compliance
- Risk assessment
- Internal auditing
- Compliance training
- Documentation management
- Process improvement
- Fraud investigation
- Data analysis
- Employee mentoring
- Continuous improvement strategies
- Audit coordination
- Training delivery
Timeline
Compliance Consultant
Skip-a-long Child Development Services/Child Care Connection
07.2011 - 10.2015
Compliance Specialist
Illinois Central College/Child Care Connection
02.2007 - 06.2011
Assistant Director
Jacob's Ladder Child Care
02.1998 - 01.2005
No Degree - Elementary Education
Illinois Central College