Michelle Little-Marshall
Kemah,TX
Summary
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Overview
24
24
years of professional experience
Work History
Patient Access Specialist
University Texas Medical Branch
04.2010 - 01.2025
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on EHR, filing, phone etiquette and other office duties.
Texas Department of Human Services
Texas Health and Human Services
08.2000 - 2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Coordinated services for seniors and disabled clients.
- Worked flexible hours late evening shifts.
Education
No Degree - Physical Therapy
University of Texas At Austin
Austin, TX05-1984
Skills
- Excellent customer service and communication skills, verbal and written
- Professionalism and ethics
- Attention to details and follow up
- Data Entry, documentation and computer skills
- Proficient in multitasking, organizing and utilizing multiple programs and resources
- Scheduling, gathering and processing information
- Training and team oriented
- Punctual and hardworking
- Problem solving, conflict resolution
- HIPAA and policies compliance
- Phone and email etiquette
Timeline
Patient Access Specialist
University Texas Medical Branch
04.2010 - 01.2025
Texas Department of Human Services
Texas Health and Human Services
08.2000 - 2006
No Degree - Physical Therapy
University of Texas At Austin
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