MICHELLE LIVERMORE
Wakeman,OH
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a fulfilling position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Rural Mail Carrier Associate
USPS, United States Postal Service
07.2023 - Current
- Managed time effectively to consistently meet deadlines for both mail pickup from distribution centers and final deliveries.
- Adhered strictly to all safety regulations and protocols, minimizing risk of accidents or injuries during daily operations.
- Reduced instances of lost or misplaced mail through diligent attention to detail in sorting processes and organized storage methods within the vehicle.
- Signed and received mail with signature requirements upon delivery and loading.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
- Streamlined the delivery process by skillfully navigating complex rural terrains using GPS systems and maps.
- Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Demonstrated punctuality and reliability with consistent on-time arrivals for daily pickups at distribution centers.
- Maintained records on customers with mail forwarding and change of address requests.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Organized mail ahead of delivery runs for correct routing.
- Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
- Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior tax specialist
Franklin tax/liberty tax
01.2018 - 05.2023
- Prepare all federal and state taxes for individuals
- Customer service, cash handling, filing and organizing of clients folders
- Adhering to strict customer confidentiality.
- Helped organization maintain full compliance with local, state and federal tax requirements with diligent application of best practices.
- Optimized internal training programs for new hires to improve productivity rates and increase overall departmental efficiency.
- Minimized clients'' tax liabilities with strategic planning and expert knowledge of current tax laws and regulations.
- Assessed client tax situations to determine best filing options.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Increased client retention rates through delivering exceptional customer service, including prompt responses to questions, clear explanations of complex concepts, and consistent followups.
- Researched tax implications for various deductions and credits.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Facilitated communication between clients and tax authorities.
- Assisted clients in maximizing deductions by diligently reviewing financial statements and identifying potential savings opportunities.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Delivered high-quality client service by addressing inquiries promptly and maintaining regular communication regarding updates in taxation rules.
Assistant Manager
Danop Ltd.
11.2015 - 12.2017
- Daily cash handling, daily deposits, greet and handle over 400 customers daily, daily paperwork, invoicing, vendor check ins, stocking, change orders, customer service
Key Holder/Sales Associate
Rural King
08.2011 - 10.2015
- Daily deposits, front end manager, scheduling, change orders, vendor check in, stocking, hiring, open/close store, cash register, oversee 15 to 30 employees
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Mentored new sales associates to contribute to store's positive culture.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Participated actively in weekly meetings sharing ideas that contributed directly towards improving operational efficiency across departments.
- Managed store personnel by delegating tasks and supervising daily operations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Streamlined opening and closing procedures as integral member of store staff.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Maintained strong relationships with vendors, negotiating favorable terms for product deliveries and prices.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Assistant Manager
Liberty Tax Service
01.2008 - 06.2011
- Individual Tax preparation, cash handling, customer service, answering multi-phone line, filing, organizing, adhered to strict client confidentiality
Education
Associates in Acounting - Accounting
ohio Business College
Lorain, OH01.2003
Skills
- Key Holder
- Customer Service
- Retail Management
- Tax Experience
- Accounting
- Accounts Payable
- Bank Reconciliation
- General Ledger Accounting
- Payroll
- General Ledger Reconciliation
Assessments
Customer Service Skills, Familiar, 09/01/18, Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
Personal Information
Relocation: Anywhere
Timeline
Rural Mail Carrier Associate
USPS, United States Postal Service
07.2023 - Current
Senior tax specialist
Franklin tax/liberty tax
01.2018 - 05.2023
Assistant Manager
Danop Ltd.
11.2015 - 12.2017
Key Holder/Sales Associate
Rural King
08.2011 - 10.2015
Assistant Manager
Liberty Tax Service
01.2008 - 06.2011
Associates in Acounting - Accounting
ohio Business College
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