Michelle Lizarraga
601 Oxford St. Porterville,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
17
17
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
07.2015 - Current
- Grow successful, multi-million dollar business: drive sales leveraging business acumen, efficiency and problem solving skills
- Area Store Manager of the Quarter 2023.
- Top 15 in Customer Connection Scores.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Sales and Support Generalist
Victoria Secret- PINK
05.2018 - 11.2018
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Kept work areas clean and neat to promote efficient operations.
- Delivered high-quality work consistently, exceeding performance objectives regularly.
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
Assistant Store Manager
Starbucks Coffee Company
11.2014 - 06.2015
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Shift Supervisor
Starbucks Coffee Company
07.2007 - 11.2014
Education
Graduate Certificate of Completion in Coaching - Life Coaching
Grand Canyon University
Phoenix, AZ09.2024
Master of Science - Mental Health & Wellness
Grand Canyon University
Phoenix, AZ10.2023
Bachelor's of Arts - Psychology
California State University, Fresno
Fresno, CA01.2013
Associates of Science - Psychology
College of The Sequoias
Visalia, CA05.2009
High School Diploma -
Monache High School
Porterville, CA06.2005
Skills
- Problem-Solving
- Strategic thinker
- Root Cause Analysis
- Multitasking and Organization
- Planning and Prioritization
- Goals and performance
- Documentation And Reporting
- Recruiting, Hiring, & Terminations
- Personnel development
- Training and mentoring
- Team leadership and coaching
- Leadership Development
- Friendly and Positive
- Outstanding communication skills
- Customer Relations
- Relationship building & management
- Team motivation
- Teamwork and Collaboration
Volunteer Experience
- Teach 1 to Lead 1, Certified Mentor, 02/2018-2020, Mentorship program to lead at-risk youth, junior high-high school; mentors transform at-risk youth into responsible citizens and invest in their lives.
- Spirit Horse Connection, 2022-2024, Support in annual fundraising efforts to sponsor children with disabilities in receiving equine therapy
- Family Life Church, 2020-Present, Advisory Board Member, Ministry Lead, Media Department Lead, & Leadership Team
References
- Christopher Velasquez, Store Manager, Starbucks Coffee Company, Fresno, CA, (559) 967-4628
- Jennifer Schreiner, Behavioral Technician, Visalia, CA, (559) 393-1729
- Teresa Elling, Senior Leadership, Family Life Church, Porterville, CA, (559) 936-7456
Timeline
Sales and Support Generalist
Victoria Secret- PINK
05.2018 - 11.2018
Store Manager
Starbucks Coffee Company
07.2015 - Current
Assistant Store Manager
Starbucks Coffee Company
11.2014 - 06.2015
Shift Supervisor
Starbucks Coffee Company
07.2007 - 11.2014
Graduate Certificate of Completion in Coaching - Life Coaching
Grand Canyon University
Master of Science - Mental Health & Wellness
Grand Canyon University
Bachelor's of Arts - Psychology
California State University, Fresno
Associates of Science - Psychology
College of The Sequoias
High School Diploma -
Monache High School