- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Baking
- Gardening
- Outdoor Recreation
- I enjoy cooking for friends and family gatherings
- Cake Decorating
MICHELLE LIZARRAGA
Ashland
Summary
Dynamic business management and leadership professional with over 16 years of experience, including more than 3 years in finance. Proven track record in leading and training high-performing teams to consistently achieve and exceed company objectives. Recognized with numerous service awards, certifications, and honors, demonstrating a steadfast commitment to excellence and innovation. Notably excelled in sales at PNC by generating the highest revenue during tenure, showcasing exceptional strategic acumen and client relationship management. Actively engaged in community outreach and networking to foster strong relationships that enhance organizational impact and drive sustainable growth.
Overview
18
18
years of professional experience
Work History
MR Member Representative
National Federation of Independent Business
Columbus, OH
08.2023 - Current
- Developed strong relationships with small business members to address their needs and concerns.
- Provided expert guidance on membership benefits, ensuring members maximize available resources.
- Conducted outreach initiatives to inform potential members of opportunities and services offered.
- Collaborated with cross-functional teams to enhance member engagement strategies and improve retention rates.
- Analyzed member feedback to identify trends and recommend improvements in service delivery.
- Enhanced customer satisfaction by providing exceptional service and addressing member concerns promptly.
- Streamlined communication for better understanding, effectively explaining product features and benefits to members.
- Built trust among both colleagues and clients through consistent demonstration of expertise in the Member Representative role.
- Collaborated with team members to achieve monthly sales targets, contributing to overall company success.
- Assisted members in selecting suitable financial products, tailoring offerings to their specific needs.
- Exceeded individual performance metrics regularly while also contributing significantly towards the team''s goals achievement.
Management
Starbucks Coffee Company
Ashland, KY
12.2007 - 04.2023
- Leadership with an entrepreneurial mentality with experience in a sales-focused environment.
- Developed great teams as an inspired dynamic brand ambassador dedicated to driving and achieving results.
- Provided a meeting place in my community that is clean, safe, and welcoming for our guests.
- Drove sales leveraging my business acumen, efficiency, and problem-solving skills.
- Supported loss prevention, including cash handling, inventory management, and balancing labor.
- Fluently streamlined digital-based management programs from Zoom Meet to Microsoft Suite.
- Collaborated with colleagues to achieve business focus and growth mindsets.
- Supported management with administrative tasks such as calendar management, travel arrangements, and expense reports, improving overall productivity.
- Assisted management in budget planning for departmental expenditures.
- Supported inventory management efforts through regular cycle counting, reconciliation of discrepancies, and reporting to management.
- Mentored new trainers, providing guidance on best practices and methodologies.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
Customer Service (Switcher)
PNC Financial Services Group, Inc
12.2009 - 03.2013
- Providing an excellent and equitable customer service experience for all guests.
- Pitched and processed beneficial HEIL & HELOC installment loans to gain and save clients money.
- Exceptional cash-handling ability in a fast-paced environment.
- Opening, closing, and managing of customer accounts.
- Managed referrals to best assist customers and expedite their financial/loan experience.
- Adequately identified fraud and loss prevention to protect the company and its clients.
- Handled opening and closing safety procedures to ensure employee and customer safety.
Education
High School Diploma - College Prep
Redwood High School
Visalia, California01-1993
Skills
- Positive Leadership
- Excellent Communication
- Highly detail-oriented
- Critical Thinking
- Highly supportive of team
- Customer service
- Banking
- Issue resolution
- Product sales
- Account management
- Teamwork
- Problem-solving
Interests
Timeline
MR Member Representative
National Federation of Independent Business
08.2023 - Current
Customer Service (Switcher)
PNC Financial Services Group, Inc
12.2009 - 03.2013
Management
Starbucks Coffee Company
12.2007 - 04.2023
High School Diploma - College Prep
Redwood High School