Michelle L. Lawson
Westerlo,NY
Summary
Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Information Technology Specialist III
New York State Police (NSYP), Division Headquarters
05.2024 - Current
- Built and currently supervise a unit of information technology specialists who are encouraged to collaborate as a team and provide excellent service to the end user.
- Manage all end-user support for body-worn camera technologies: hardware, software, and data analytics.
- Ensure end-users follow NYS Executive Law 34 and NYSP policies and procedures regarding the use of equipment and sharing of evidence videos.
- Direct rollouts for new technology initiatives.
- Manage asset inventory, procurement, and distribution statewide.
- Work with executive staff and technology vendors to identify areas for improvement.
Information Technology Specialist II
New York State Police (NSYP), Division Headquarters
09.2022 - 05.2024
- Assist with BWC hardware/software configuration and network connectivity problems.
- Perform audits requiring large amounts of data exports, parsing, and analysis.
- Decipher video/evidence glitches involving time stamp errors and possible incorrect ingestion of data evidence.
- Developed step-by-step guide(s) for users in the field encountering issues with software or hardware components.
Internal Auditor I
New York State Police (NSYP), Division Headquarters
07.2019 - 09.2022
- Evaluated various program areas, including policy, procedure, legislation, objective, and cost-effectiveness.
- Advocated and implemented software enhancement on delivery method for notifying outside agencies of pending CJIS Audits.
- Project manager for the launch of the CJIS Launch Pad: Dashboard for all CJIS Security Policy materials.
- Designed, created, and maintained CJIS Launch Pad content i.e., CJIS Audit & Compliance Update (monthly newsletter), CJIS Manuals, CJIS Training Presentations, and CJIS Documents.
- Administered permissions within CJIS Online, enabling outside private & public sector agencies to obtain their annual Local Agency Security Officer (LASO) certification per FBI CJIS Security Policy.
- Designed and created a database to track and monitor COVID-19 exposures, testing, and cases for the NYSP workforce.
- COVID-19 reports were automated to provide statewide data analysis and provided to the NYSP Superintendent and Employee Relations, GOER, and the Chamber.
Program Research Specialist II
New York State Police (NSYP), Division Headquarters
11.2016 - 07.2019
- Lead analyst tasked with researching, documenting, and vetting external software case management systems for applicant backgrounds.
- Worked closely with top three vendors to develop an NYSP Gaming prototype, narrowed selection down to one vendor and started the RFP process.
- Developed a strategy to re-write and implement the deployment of an enhanced Paperless Reporting System, including a system upgrade and data migration.
- Created NYSP Gaming Detail Manuals for documenting SOPs and workflow processes.
- Produced and actively maintained databases for Field Command BCI - Hate Crimes Database/ NYSP Academy & Finance Administration: Recruit Sizing & Estimate Cost Database.
- Developed an automated process to update a master file statewide statistical data to auto generate graphs allowing visual comparison and trend analysis.
Planning, Research & Development
New York State Police (NSYP), Division Headquarters
12.2015 - 11.2016
- Developed the PR&D Archive database to improve efficiency of locating historical research performed, providing both actual physical location of each document in the office as well as an immediate electronic copy (PDF or URL link).
- All documents can be searched by either title or by type of document, such as memos, reports, initiatives, analysis, presentations, surveys (NYSP initiated or outside agency), manuals/policy/procedures, and statistical references, etc.
- Updated and produced NYSP Policy and Training Manuals.
- Retrieved appropriate law sections from internet, converted site document to PDF, packaged the law sections into formatted training manual referred to as the Selected Law book for distribution to the Academy.
Web Content Coordinator
SEFCU (State Employees Federal Credit Union)
12.1999 - 09.2003
- Coordinated day-to-day maintenance of all marketing and organizational promotions as they related to both the public (sefcu.com) and secure site (online banking) for members, as well as Intranet site for staff.
- Advised Senior Vice President of potential opportunities for co-branded sites, site enhancements, and additional options for site expansion to meet business plan and marketing plan goals.
- Responsible for gathering data and personalizing marketing promotions to targeted lifestyle member segments.
- Researched and ensured all marketing material followed appropriate advertising and Truth and Lending compliance laws.
- Responsible for collecting and analyzing site traffic data to identify potential threats and opportunities relating to the credit union's Internet presence.
- Conducted various research and test marketing assignments as requested by executives.
Market Research Analyst
SEFCU (State Employees Federal Credit Union)
09.1997 - 12.1999
- Maintained, analyzed, and reported on membership base (i.e., market demographics, account / product information) to develop product/service cross promotions / up-selling campaigns.
- Tracked, evaluated, and summarized corporate performance related to business plan critical success factors.
- Provided research and support for executive management's strategic business plans.
- Researched and facilitated the implementation of new products and services.
- Developed methods of improving operational processes to increase efficiency and productivity.
Marketing Director
Hamilton Strategic Management Group, Inc.
05.1991 - 01.1997
- Developed and implemented annual marketing budgets and campaigns.
- Composed copy for advertisements, brochures, press releases, and other promotional materials.
- Supervised a team of telemarketers nationally.
- Developed and managed a statistical tracking system for all marketing activities.
Education
Bachelor of Science - Business Economics
State University of New York At Oneonta
Oneonta, NYSkills
- End user support
- Excellent interpersonal skills
- Data collection
- Project management
- Virtualization technologies
- Permissions management
- Agency policy adherence
- Audit support
- Document management
- Process improvement implementation
- Problem-solving skills
- Software updates
Certification
· GOER Certification, Governor's Office of Employee Relations - Essentials of Supervision: Fundamentals Certificate Program, 2019
· Microsoft Master Certification Training, Word, Excel, Access, Microsoft Outlook, SharePoint Foundation, 2016
software
· Microsoft Office, Word, Excel, Access, PowerPoint, Microsoft Outlook, SharePoint Foundation
· Microsoft Access VBA, Visual Basic for Applications
· SQL
· Adobe Acrobat Pro, Kofax Interactive Forms
· HTML & Website Software
Timeline
Information Technology Specialist III
New York State Police (NSYP), Division Headquarters
05.2024 - Current
Information Technology Specialist II
New York State Police (NSYP), Division Headquarters
09.2022 - 05.2024
Internal Auditor I
New York State Police (NSYP), Division Headquarters
07.2019 - 09.2022
Program Research Specialist II
New York State Police (NSYP), Division Headquarters
11.2016 - 07.2019
Planning, Research & Development
New York State Police (NSYP), Division Headquarters
12.2015 - 11.2016
Web Content Coordinator
SEFCU (State Employees Federal Credit Union)
12.1999 - 09.2003
Market Research Analyst
SEFCU (State Employees Federal Credit Union)
09.1997 - 12.1999
Marketing Director
Hamilton Strategic Management Group, Inc.
05.1991 - 01.1997
Bachelor of Science - Business Economics
State University of New York At Oneonta
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