Michelle L Mahan
Raytown
Summary
Dynamic financial management professional with extensive experience at USDA, excelling in payroll administration and compliance monitoring. Proven track record of enhancing customer satisfaction and optimizing scheduling. Adept at data analysis and effective communication, consistently delivering accurate financial reporting and supporting organizational objectives. Recognized for exceptional service quality and operational efficiency.
Overview
36
36
years of professional experience
Work History
Owner
Ellie's Treasures
Raytown
01.2001 - Current
- Managed accounts payable and receivable, ensuring accurate financial records.
- Compiled monthly profit and loss statements to assess business performance.
- Conducted bank reconciliations to maintain account accuracy.
- Provided exceptional customer service to enhance client satisfaction.
- Received over 19,600 positive feedbacks for outstanding service quality.
- Processed shipment of 23,000 packages, ensuring timely delivery.
Master Timekeeper & Executive Staff Assistant
USDA
Washington DC
06.2021 - 04.2025
- Managed payroll for approximately 200 employees, ensuring accuracy and timeliness.
- Processed leave audits for departing employees & maintained accounting codes and work schedules.
- Assisted with leave requests and premium pay submissions to facilitate smooth operations.
- Administered leave management for LWOP, FMLA, and parental leave cases.
- Served as Executive Staff Assistant, supporting front office administration efficiently.
- Coordinated five calendars to optimize scheduling and resource allocation.
- Arranged meetings and tracked daily attendance, maintaining up-to-date records.
- Added necessary forms to tracking systems to streamline administrative processes.
Human Resource Assistant
Federal Aviation Administration
Kansas City
10.2018 - 06.2021
- Processed military and retirement MSD to ensure documentation accuracy.
- Analyzed issues, gathered data, and identified effective solutions.
- Designed PowerPoint presentations for departmental meetings and training sessions.
- Volunteered for additional tasks to support team objectives and workload management.
- Supported Benefits Department operations in a high-pressure environment.
Mail Presorter Specialist
Bureau of Fiscal Service-IRS
Kansas City
01.2017 - 10.2018
- Pre-sorting mail by zip code in a fast paced environment.
- Multi-tasking is a big must.
- Large scale industrial mailing.
- I have written an SOP for using the Hassler (bulk mail printing machine).
CT Claims Taker/CS Claims Specialist
Social Security Administration
Kansas City
06.2014 - 08.2016
- Graduated CT class on December 31, 2014, and commenced processing phone and internet claims.
- Processed claims for Disability, Retirement, Medicare, Widows, and Child Benefits from initiation to completion.
- Managed Disability claims up to transfer point to DDS, ensuring thorough handling.
- Engaged in diverse and challenging tasks within claims processing environment.
Tax Examining Technician/Management Program Assistant
Internal Revenue Service
Kansas City
01.2011 - 06.2014
- Assisted two Department Managers in overseeing 12 Team Managers effectively.
- Compiled weekly SETR reports, validated time entries, and ensured accuracy of hours worked.
- Created comprehensive Team Briefings and developed PowerPoint presentations to track exam errors.
- Managed HR Connect for PAR actions, briefing notes, and meeting minutes documentation.
- Maintained calendars for self and Department Managers to optimize scheduling efficiency.
- Input OS GetService tickets for issue resolution and maintenance requests.
- Handled Controls for OPS managers, ensuring timely submission of all required documents.
- Processed NQRS data and maintained crucial records, including monthly copier readings and employee reassignments.
Tax Specialist & Consultant
Don Chapin CPA LLC
Overland Park
01.1999 - 04.2010
- Prepared tax returns for small business and self-employed clients, ensuring compliance with IRS regulations.
- Assisted clients in planning for future tax changes by providing informed guidance on tax strategies.
- Conducted personal and telephone interviews to verify information necessary for accurate tax filings.
- Researched IRC code regularly to assess taxability and implications for specific cases.
- Addressed complex inquiries from taxpayers regarding IRS notices and regulatory provisions.
- Evaluated exemptions, deductions, and exclusions across various tax types to inform clients effectively.
- Maintained knowledge of rules, regulations, and procedures
Electrician/Office Mgr
Shawnee Mission Electric
Olathe
08.1999 - 01.2001
- Oversaw full bookkeeping functions, including accounts payable, receivable, and general ledger.
- Managed weekly payroll for nine employees, including wage garnishments and advances.
- Executed monthly tax reports and year-end procedures
- Assumed leadership of operations during owner’s medical emergency
- Conducted job bidding, estimate preparation, and check deposits
- Exceptional customer service
Comptroller/AP/AR/Payroll
Edwards Brothers Trucking
Idaho Falls
12.1992 - 06.1994
- Executed accounts payable and receivable functions to ensure accurate financial reporting.
- Processed monthly brokerage bonuses while assisting with billing and mileage documentation.
- Fulfilled various comptroller duties, enhancing overall financial operations.
- Maintained general ledger entries to support comprehensive financial analysis.
Payroll & AP Specialist
Bulldog Hiway Express
North Charleston
08.1992 - 12.1992
- Generated weekly payroll for over 93 employees and prepared monthly tax reports and unemployment records.
- Managed all office payables to ensure timely processing of expenses.
- Balanced advances issued to drivers during over-the-road assignments.
- Adjusted driver pay for garnishments, including child support and student loans with accuracy.
Accounting Systems Supervisor & Bank Recon
Joseph Land & Company Trucking
Charleston
06.1989 - 08.1992
- Developed security protocols for new associates and updated files weekly.
- Modified accounting systems to integrate new branch locations.
- Supervised transition from collections to accounts receivable, accounts payable, and bank reconciliation.
- Reconciled monthly bank statements processing over 2,000 checks.
- Managed data for 23 branch offices across United States.
Education
Bachelor's Degree - Business Administration, Accounting
Kaplan University
Kansas City, MO, United States02.2012
Skills
- Financial management
- Payroll/AP/AR administration
- Customer relationship management
- Compliance monitoring
- Bookkeeping processes
- Human resource management
- Scheduling optimization
- Effective communication
- Data analysis
- Administrative oversight
Affiliations
- Alpha Beta Kappa Sorority - Member of Honor Society
- Golden Key Honor Society - Member
- National Association of Notary of the Publics - Notary for the State of MO
Additional Information
Notice of Completion of Suitability Investigation-IRS 04/22/11, MISSOURI NOTARY OF THE PUBLIC License #09715522
References
- Jake Joubert, USDA, Executive Director of Management Service Division, 425-879-8377, Jacob.M.Joubert@usda.gov
- Sydney Fooks, USDA, Former Division Director of FPAC/MSD/BC, 301-643-5667, sydfooks@gmail.com
- Michael Sibert, USDA, Branch Chief FPAC/MSD/BC, 515-450-2676, michael.sibert@usda.gov
Availability
Permanent, Full-Time
Desired Locations
MO/KAN, Lee’s Summit, Blue Springs, Kansas City, Raytown
Timeline
Master Timekeeper & Executive Staff Assistant
USDA
06.2021 - 04.2025
Human Resource Assistant
Federal Aviation Administration
10.2018 - 06.2021
Mail Presorter Specialist
Bureau of Fiscal Service-IRS
01.2017 - 10.2018
CT Claims Taker/CS Claims Specialist
Social Security Administration
06.2014 - 08.2016
Tax Examining Technician/Management Program Assistant
Internal Revenue Service
01.2011 - 06.2014
Owner
Ellie's Treasures
01.2001 - Current
Electrician/Office Mgr
Shawnee Mission Electric
08.1999 - 01.2001
Tax Specialist & Consultant
Don Chapin CPA LLC
01.1999 - 04.2010
Comptroller/AP/AR/Payroll
Edwards Brothers Trucking
12.1992 - 06.1994
Payroll & AP Specialist
Bulldog Hiway Express
08.1992 - 12.1992
Accounting Systems Supervisor & Bank Recon
Joseph Land & Company Trucking
06.1989 - 08.1992
Bachelor's Degree - Business Administration, Accounting
Kaplan University