Michelle L. Marsha
Assistant Manager
Hardwick,VT
Quote
The best way out is always through.
Robert Frost
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
Years of professional customer service experience
3
3
Years management experience
Skills
Filing and data archiving
Work History
Customer Service Cashier
Hardwick Kwik Stop & Deli
Hardwick, VT
06.2022 - Current
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Head Housekeeper
Stowe Village Inn
Stowe, VT
06.2021 - 09.2021
- Completed schedules, shift reports and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Directed team of 15 personnel in busy hotel with 20 rooms.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Evaluated employee performance and developed improvement plans.
Executive Assistant to the Chief Executive Officer
Madadashcar, LLC.
Morrisville, VT
04.2019 - 03.2021
- Screened calls and emails and responded accordingly to support executive correspondence.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Created expense reports, budgets and filing systems for management team.
- Used advanced software to prepare documents, reports and presentations.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Oversaw daily operation of the company while owner was out of state.
Education
Licensed Nursing Assistant - Nursing
OIC of New London
New London, CT 01.2007 - 06.2007
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Cashier
Hardwick Kwik Stop & Deli
06.2022 - Current
Head Housekeeper
Stowe Village Inn
06.2021 - 09.2021
Executive Assistant to the Chief Executive Officer
Madadashcar, LLC.
04.2019 - 03.2021
Licensed Nursing Assistant - Nursing
OIC of New London
01.2007 - 06.2007
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