Michelle L. Marsha
Assistant Manager
Hardwick,VT
Quote
The best way out is always through.
Robert Frost
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
Years of professional customer service experience
3
3
Years management experience
Skills
Filing and data archiving
Employee training and development
Scheduling
Strategic planning
Expense reporting
Conflict management
Office management
Schedule Management
Administrative support
Drawer management
Customer assistance
Time management skills
Cash register operation
Work History
Customer Service Cashier
Hardwick Kwik Stop & Deli
Hardwick, VT
06.2022 - Current
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Head Housekeeper
Stowe Village Inn
Stowe, VT
06.2021 - 09.2021
- Completed schedules, shift reports and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Directed team of 15 personnel in busy hotel with 20 rooms.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Evaluated employee performance and developed improvement plans.
Executive Assistant to the Chief Executive Officer
Madadashcar, LLC.
Morrisville, VT
04.2019 - 03.2021
- Screened calls and emails and responded accordingly to support executive correspondence.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Created expense reports, budgets and filing systems for management team.
- Used advanced software to prepare documents, reports and presentations.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Oversaw daily operation of the company while owner was out of state.
Education
Licensed Nursing Assistant - Nursing
OIC of New London
New London, CT 01.2007 - 06.2007
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Cashier
Hardwick Kwik Stop & Deli
06.2022 - Current
Head Housekeeper
Stowe Village Inn
06.2021 - 09.2021
Executive Assistant to the Chief Executive Officer
Madadashcar, LLC.
04.2019 - 03.2021
Licensed Nursing Assistant - Nursing
OIC of New London
01.2007 - 06.2007