Michelle Lombardi
West Warwick,RI
Summary
Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette. Flexible Treatment Coordinator with expertise in dental treatment plans and dental procedures. HIPAA compliant and committed to helping patients feel comfortable with presented treatment plans and overall dental office atmosphere. Understanding Treatment Coordinator with [Number]-year track record of providing dental patients with clear and concise treatment plans and reasonable payment arrangements. Strong administrative skills and insurance knowledge. Works independently or in team environment. Welcoming Treatment Coordinator with [Number]-year background in dental treatment coordination. Strengths include account management, billing, collections and monthly reporting. Experience communicating with patients to assist in procedure guidance for individual dental needs. Effectively interprets x-rays and prepares examination rooms for patients. Enthusiastic [Job Title] motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
29
29
years of professional experience
Work History
Treatment Coordinator/Patient Financial Coordinator
George Family Orthodontics
09.2002 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
- Reviewed X-rays to help patients determine best treatments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses.
- Enhanced revenue collection with diligent follow-ups on outstanding balances and setting up payment plans for patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Accounts Receivable Clerk
Miller /Lung Dental Group
05.2009 - 11.2016
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Customer Service Manager
Rojacks Supermarket
01.1998 - 06.2002
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Bookeeper
Edward’s Supermarket
06.1995 - 01.1998
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Identified accounting errors when cross-referencing documents and database information.
Education
Business Administration
Mohegan Community College
Norwich, CTHigh School Diploma -
Stonington High School
Pawcatuck, CT06.1987
Skills
- Appointment Scheduling
- Knowledge of dental insurance
- HIPAA Compliance
- Office Administration
- Dental knowledge
- Financial Counseling
- Recordkeeping
- Bookkeeping
- Insurance Verification
- Patient Care Coordination
- Treatment Planning
- Customer Service
- Organizational Skills
- Scheduling
- Patient Outreach and Follow-Up
- Filing and Recordkeeping
- Creative Problem-Solving
- Verbal and written communication
- Patient documentation
- Organizational standards
- Attention to Detail
- Multitasking ability
- Patient Care
- Patient confidentiality
- Claims Processing
- Documentation
- Insurance Practices
- Payment Collection
Timeline
Accounts Receivable Clerk
Miller /Lung Dental Group
05.2009 - 11.2016
Treatment Coordinator/Patient Financial Coordinator
George Family Orthodontics
09.2002 - Current
Customer Service Manager
Rojacks Supermarket
01.1998 - 06.2002
Bookeeper
Edward’s Supermarket
06.1995 - 01.1998
Business Administration
Mohegan Community College
High School Diploma -
Stonington High School