Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MICHELLE LOPEZ

Medical Assistant
Tempe,AZ

Summary

Enthusiastic medical assistant professional. Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.

Overview

14
14
years of professional experience

Work History

Lead Scheduling Coordinator

PopHealthCare
Tempe, Arizona
07.2021 - Current
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Set up On Site Review appointments with customers.
  • Developed and implemented scheduling policies.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Led team of 12 scheduling coordinators.

Medical Receptionist/Assistant

New Horizons Women's Care
Chandler, AZ
01.2020 - 06.2021
  • Managed over 50 inbounds calls daily , information and medical personnel access to maximize office efficiency.
  • Compiled physical and digital documents, charts and reports to meet business and patient need
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
  • Observed strict HIPAA guidelines at all times according to company policy
  • Entered patient information including insurance, demographic and health history into system to keep all records up-to-date
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
  • Processed patient payments and scanned identification and insurance cards.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.

DME Coordinator

MTI America
Chandler, AZ
04.2018 - 01.2020
  • Under direct supervision and orders by physicians, Provide proper fitting and education of orthopedic durable medical equipment (DME) to patients, gather necessary paperwork to facilitate billing on behalf of practice and collect payments at time of service.
  • Gathered and organized materials to support operations.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Managed over 80- 100 calls per day.

Medical Assistant /Manager Operations

South Mountain Cardiology
Phoenix, AZ
12.2016 - 01.2018
  • Rooming of all patients
  • Managed over 50 patient call per day.
  • Verifying all insurance and obtaining prior Authorizations if needed, medical records request, scheduling of appointments, Conformations for future appointments
  • Faxing all information over to primary care Physicians, greeted all patients
  • Keep open lines of communications concerning billing and all Injuries.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.

Medical Receptionist

Az Pain Specialist
Chandler, AZ
02.2014 - 12.2016
  • Verified all insurance information for billing purpose, maintained and
  • Created all patient files, Checked In/Out, scheduled all appointments
  • Faxed all information Over to primary care physicians, greeted all patients
  • Keep open lines of communication.
  • Managed over 45-60 calls per day.

Medical Receptionist

Aurora Behavioral Healthcare
Tempe, AZ
06.2008 - 01.2014
  • Admitting of all patients, verification of insurance commercial and
  • AHCCCS based, check in/out of all patients, assisted with all discharges, maintained open line of communication with all Faculty and in coming patients
  • Established all open communications for IOP program as well as for inpatient program.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Managed 40-50 incoming calls daily.

Education

Medical Assisting, Medical Terminology -

Lamson College
Tempe, AZ
05.2009

Skills

  • Medical Records Scanning — Medical Billing & Coding
  • Medical Records Management — Data Entry (55
  • WPM) — Bookkeeping & Filing — Taking Patient Vitals
  • Blood Draws — Injections — Patient Scheduling —
  • Ancillary Testing — Patient Education — HIPAA &
  • Knowledge
  • Billing
  • Insurance
  • Scanning
  • Scheduling
  • Event and Meeting Scheduling
  • Patient Registration
  • HIPAA Guidelines
  • Benefit Eligibility Management
  • Insurance Verification

Languages

Spanish
Native or Bilingual

Timeline

Lead Scheduling Coordinator

PopHealthCare
07.2021 - Current

Medical Receptionist/Assistant

New Horizons Women's Care
01.2020 - 06.2021

DME Coordinator

MTI America
04.2018 - 01.2020

Medical Assistant /Manager Operations

South Mountain Cardiology
12.2016 - 01.2018

Medical Receptionist

Az Pain Specialist
02.2014 - 12.2016

Medical Receptionist

Aurora Behavioral Healthcare
06.2008 - 01.2014

Medical Assisting, Medical Terminology -

Lamson College

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MICHELLE LOPEZMedical Assistant