Michelle Lopez
Miami Gardens,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Revenue Air Operations Coordinator
Norwegian Cruise Lines
05.2022 - Current
- Streamlined operations by implementing efficient processes and procedures.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Boosted productivity by establishing effective communication channels between departments.
- Reduced costs with meticulous budget management and resource allocation.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Police Dispatcher
City of Doral
05.2017 - 01.2021
- Operates a computer terminal to make inquiries, recoveries, modifications, cancellation, and entries on wanted, missing/runaway subjects, articles, guns, securities, stolen, towed, and abandoned vehicle (STA) files, into local, state, and Florida Crime Information Center (FCIC), and National Crime Information Center (NCIC), for the City of Doral Police Department
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Streamlined information sharing with other departments by developing comprehensive call summaries for interagency use.
- Sends and receives messages from local, state, and FCIC/NCIC terminals; verifies messages and bench warrants in the FCIC/NCIC to other police agencies
- Receives telephone calls from Police Officers; verifies information and enters data concerning stolen and recovered passenger vehicles, trucks, trailers, and other vehicles into computer terminals
- Receives inquiries from the public and provides general information or referrals
- Monitors and receives messages, inquiries, and other online traffic from various law enforcement agencies
- Review and update training manuals
- Review and update the national, state, and local warrants, information on missing persons, vehicles, unidentified deceased persons and body parts, stolen articles, vessels, and criminal histories
- Receives and records written and voice messages by telephone and radio via the Computer Aided Dispatching system
- Receives and evaluates requests for police services
- Utilizes computer information systems to provide clearance checks on subjects, vehicles, and other property to field units
- Receives and transmits accurately any orders, and information from field supervisors to designated units.
- Enhanced response times by efficiently prioritizing and dispatching emergency calls.
- Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
- Ensured continuous improvement in operations by participating in ongoing dispatcher trainings and staying current with best practices.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
Executive Administrative Assistant
State of Florida
02.2012 - 05.2017
- Manage phone calls to office reception professionally and courteously Ordering/Maintaining inventory of office forms, supplies, and equipment Assist supervisors/team members with human resource activities as assigned and act as time administrator for service site
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Conducted research on industry trends, providing valuable insights to support strategic decision making.
- Act as primary purchasing cardholder for the southern region
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Prepare agendas for management meetings, transcriptions of meetings, and assembly of materials for meetings, conferences, and training sessions
- Coordinate meeting logistics, facility and equipment usage Notifying administration on any Death, Media, and Human Trafficking Cases that come into the region Processing Childcare facilities licensure contracts Auditing Ensures compliance with the Florida Administrative Code and Florida Statutes Preparation of the final report discussing findings with auditees, provided support and guidance to management Intake Screening Maintaining Case Assignment Tracking Log, Case assignment distribution, LE Notification, etc
- Determining prior history, investigator assignment, the status of the investigation and supervisory assignment, working up investigative case files for intakes classified as Immediate, 24-hour, Out of Town Inquiries (OTI) and Case Transfers Placement Screening & Fingerprinting Utilizing Live‐scan equipment to enter personal and demographic.
Education
Diploma -
Early County Senior High
Blakely, GABachelor of Science - Business Administration And Management
Broward College
Fort Lauderdale, FLSkills
- Payroll Administration
- Personnel Resource Allocation
- Conflict Mediation
- Project Lifecycles
- Project Scheduling
- Training Management
- Customer Invoicing
- Logistics Coordination
- Inventory Oversight
- Supply Ordering
- Attention to Detail
- Quality Assurance
- Time Management
- Organizational Skills
- Problem Solving
- Inventory Control
- Decision Making
- Budget Management
- Microsoft Office Proficiency
- Multitasking
- Data Analysis
- Conflict Resolution
- Adaptability
- Customer Service
- Training and Development
Applications
- Amadeus
- Seaware/Sea web
- Management Center
- Microsoft Programs
- Adobe
- Kana
- FCIC/NIC
- CJNET
Training
- IAEP Property & Evidence Technician Training, Winter Haven, FL, 07/2019
- Property & Evidence, FDLE, 05/2019
- Security Officer, FL Department of Agriculture & Consumer service, 07/2019
- Basil Life Support (CPR & AED), Miami, FL, 05/2020
Timeline
Revenue Air Operations Coordinator
Norwegian Cruise Lines
05.2022 - Current
Police Dispatcher
City of Doral
05.2017 - 01.2021
Executive Administrative Assistant
State of Florida
02.2012 - 05.2017
Diploma -
Early County Senior High
Bachelor of Science - Business Administration And Management
Broward College
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