Michelle Lopez
Las Vegas,NV
Summary
Personable and dedicated leader with extensive experience in the retail industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success through team development. Enthusiastic and results-driven with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
14
14
years of professional experience
Work History
Team Manager
Louis Vuitton
Las Vegas, NV
08.2020 - 01.2024
- Create a positive work environment by setting clear expectations and providing resources necessary for success
- Provide guidance, coaching, and mentoring to individual team members to help them reach their full potential
- Motivate team members to consistently achieve or exceed performance expectations
- Suggest various operational strategies to increase productivity
- Analyze client surveys (Voice) and identify strengths and opportunities that impact overall Client Experience
- Set objectives for teams based on organizational goals and monitored performance
- Provide feedback and take corrective action when needed
- Collaborate with other managers across the organization to identify best practices that could be implemented at all levels
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day
- Support Regional Client Relations team with in-store animations and events
- Manage/develop Sales Leads and Expert Client Advisors in High End/Les Extraordinaires categories
Assistant Store Manager
Michael Kors
Las Vegas, NV
06.2017 - 04.2020
- Responsible for all store operations for a $5M store, while fulfilling the role of Store Manager for the past three months
- Leveraged lower management to create a bench for the district
- Exceeded plan goal by over 15%
- Successfully trained and developed team on new company selling initiative
- Grew client appointment business from 5% to 15% through consistent client outreach
- Increased store transactions to impact conversion by 3% to generate additional sales volume
- Established team and client trust through solution based problem solving
- Lead a sales team of successful Top Producers in the company
- Manage personal client books to gain client loyalty and build lasting relationships
- Consistently exceed personal sales goal of 10% of the stores total volume monthly
- Plan and host selling seminars to provide the necessary tools and educate the team with product knowledge
Assistant Store Manager
Michael Kors
Atlanta, GA
08.2015 - 06.2017
- Direct and supervise team engaged in sales, inventory control, and client service for the Flagship location of the South
- Top volume store in the district at $3.22M
- Consistently one of the Top 15 Floor Directors in the district out of 65
- High level experienced sales team
- Responsible for 10% of the store monthly planned goal
- Achieved this through personal client engagement and outreach
- Personal sales goal of $35,000-$40,000 monthly
- 5% of personal sales in client appointment business
- Plan and strategize client events to impact the business
- Provided incentives for shopping in our location during special promotions
- Evaluated sales numbers to determine what behavior would impact an increase in sales
Co-Manager
bebe
Las Vegas, NV
07.2012 - 07.2015
- Managed and trained high level team in the number three ranked store in the company
- Number one ranked district in overall sales volume for the company
- Recruited and staffed future managers in the district
- Implemented action plans to achieve and exceed sales goals
- Written developmental plans and follow up on specific behaviors to impact incremental sales
- Plan and execute visual moves to maintain a strong brand presentation
- Strategically place new product based on current trends in order to entice clients fashion wants
- Window presentations to draw clients into the store
Store Manager
bebe
Charlotte, NC
04.2010 - 07.2012
- Utilized Clientele Program to build customer loyalty
- Documented client records to fulfill future wants
- Maintained monthly calendar to determine future outreach
- Strategize personal/store goals
- Scheduling and payroll control
- Full-time and part-time schedules
- Budgeted payroll through Payroll Matrix
- Maintained low shrink results through customer service, proper paperwork, and inventory procedures
- Paperwork audits
- Conducted store inventories bi-annually through Datascan
Education
Continuing Education for a degree in business -
University of Phoenix
Accounting -
Horry Georgetown Technical College/CCU
Myrtle Beach, SCEarly Childhood Education -
Coastal Carolina Community College
Jacksonville, NCSkills
- Strong operational skills
- Inventory control
- Scheduling
- Strategic planning
- Business analysis and reporting
- Teamwork and collaboration
- Great interpersonal communication skills
- Coaching and development of team members
- Problem solving/decision making
- Professional client based relationships
- Staff development
- Computer proficiency
- Microsoft office
- Point of Sales systems
Accomplishments
- LVXelerate Program 2023
- Leadership Journey 2022
- Top Talent Manager 2013/2014
- Top Store Inventory Shrink Decrease January 2012
- Exceptional Customer Service Award 2011
- Top Store Manager 2011
Timeline
Team Manager
Louis Vuitton
08.2020 - 01.2024
Assistant Store Manager
Michael Kors
06.2017 - 04.2020
Assistant Store Manager
Michael Kors
08.2015 - 06.2017
Co-Manager
bebe
07.2012 - 07.2015
Store Manager
bebe
04.2010 - 07.2012
Continuing Education for a degree in business -
University of Phoenix
Accounting -
Horry Georgetown Technical College/CCU
Early Childhood Education -
Coastal Carolina Community College